Specialist ITSM Platform

At HARTMANN , we re all in to help , care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as

Specialist ITSM Platform (f/m/d)

Heidenheim an der Brenz

We are seeking a highly skilled ServiceNow Platform Specialist to join our dynamic team. If you have a proven track record in analysis, design, development, testing, and deployment of solutions on the ServiceNow platform, we encourage you to apply.

Responsibilities:

• Provide expert consulting to ITSM platform users, guiding them on best practices for platform utilization.
• Develop and deliver custom applications based on the ITSM platform as per business requirements.
• Maintain and operate PAUL HARTMANN's ITSM platform (ServiceNow), ensuring its smooth functioning and optimal performance.
• Collaborate with external suppliers for development, maintenance, and operations of the ITSM platform, ensuring seamless integration and support.
• Manage projects and change requests that impact PAUL HARTMANN's ITSM platform, overseeing their successful implementation and execution.
• Generate regular reports on the performance of the ITSM platform operations, projects, and changes, providing insights and recommendations for improvement.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Demonstrate expertise in analyzing, designing, and implementing solutions on the ServiceNow platform.
• Proficient knowledge in IT Service Management (ITSM) is highly desirable, including ITIL certification or equivalent.
• Approach implementations of service processes with a solution-oriented mindset.
• Exhibit self-organization and the ability to collaborate effectively within a globally decentralized team.
• Provide consulting services to clients during the analysis of service processes.
• Maintain a customer-centric and friendly demeanor.
• Possess fluent German and English language skills.

Benefits:

• Flexible working conditions, such as flexible working hours and mobile working
• Attractive ways of combining work and family life, e.g. childcare subsidy
• 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement
• Company pension plan with attractive employer contribution incl. matching model for deferred compensation
• Plenty of parking spaces, canteen with café bar and ongoing offers in the employee shop
• Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass)
• Various health and fitness offers, e.g. skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc.
• Job Bike Leasing
• Attractive discounts on e.g. travel, fashion and technology via our corporate benefits platform

Shape a career that's focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Your personal contact:

Berkay Uysal