Junior Customer Service Specialist
vor 4 Wochen
How youâll add value:
Provide customers with outstanding service and educate them about the optimal use of Smoobu across multiple platforms including phone, email and chat
Resolve customersâ issues in a timely and effective manner
Assessing and understanding the needs customers and recommend new processes, products, or services in line with customer expectations
Contribute to our knowledge base and help center by creating email templates and articles for future use
Channel customer feedback to the product team and shape the future of the Smoobu solution
Think out of the box and proactively improve processes for you and your team
Youâll be successful in this role if you:
+1 years of customer service experience with a track record of over-achieving quota
Are a detail oriented people-person with outstanding verbal and written communication skills
Have a strong phone presence with excellent listening and presentation skills
Have experience working with Zendesk or similar CRM as well as SaaS sales or travel tech is a plus
High proficiency in Italian. Proficiency in a second European language, such as English, German, Spanish, French, Croatian, or Greek, at a professional level would be advantageous. We also welcome candidates with proficiency in other languages.
Why HomeToGo?
Your journey with HomeToGo is a two way street - weâve got you cove
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