Customer Service Specialist
vor 4 Wochen
Bei Kauf von Premiumprodukten zählt nicht nur Qualität, sondern auch exzellenter Kundenservice. Unser Auftraggeber, ein Premium Automobilhersteller, betreibt daher ein Customer Interaction Center, um herausragende Kundenerlebnisse zu garantieren. Das Ziel ist, Kunden bei allen Anfragen optimal zu unterstützen. Aktuell sucht das Unternehmen einen motivierten Customer Service Specialist (m/w/d), der zur Expertise des Teams beitragen und eine erstklassige Customer Experience bieten möchten.
Beschreibung
Du bist der erste Ansprechpartner für Kundenanliegen bezüglich der Produkte und Services des Premium Automobilherstellers.Du analysierst, priorisierst und löst Kundenanfragen und Beschwerden mithilfe digitaler Tools. Du arbeitest bei komplexen Anfragen eng mit den Produktexperten zusammen. Du entwickelst dich durch kontinuierliche Weiterbildung zum wertvollen Markenbotschafter. Du stärkst mit deinem Fachwissen das Image des Unternehmens und das Vertrauen der Kunden. Du dokumentierst Kundeninteraktionen im CRM-System und förderst so die Unternehmensentwicklung. Du teilst Ideen und Verbesserungsvorschläge mit deinem Team.
Dein Profil
Du hast ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift. Du hast großes Interesse in einem Umfeld zu arbeiten, welches sich um komplexe Automobilprodukte- und Dienstleistungen dreht. Du verfügst über sehr gute Deutsch- und Englischkenntnisse. Weitere Sprachen sind von Vorteil. Als Person bist Du motiviert und empathisch, aber auch durchsetzungsfähig und selbstbewusst. Du hast eine gut strukturierte und eigenverantwortliche Arbeitsweise. Wenn Du Erfahrung im Kundenservice und Kenntnisse in der Automobilindustrie hast, ist das ein Pluspunkt.
Benefits
Attraktives Gehalt & Bonus Weihnachts - und Urlaubsgeld Neues Office direkt am S-Bahnhof Adlershof Persönliches Entwicklungsbudget und extra freie Tage zur persönlichenWeiterentwicklung Unbefristeter Arbeitsvertrag nach der Probezeit 30 Tage Urlaub Vorsorgeleistungen Zuschuss zu Deinem BVG Ticket Zugang zu Corporate Benefits Möglichkeit zum Mobilitätsleasing (z.B. Job Rad, Auto Leasing) Hundefreundliches Büro Bewerbungsformular
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