Content Curation Manager

The Content Curation team helps customers identify the right Cornerstone Content to achieve their business goals.

The Content Curation Manager is a customer-facing, consultative expert on the topical areas of the Cornerstone Content subscriptions. This, combined with AI-driven recommendations from Content Studio, equip customers with the information they need to make an impact using Cornerstone Content.

The Content Curation Manager will be extremely well-versed in building learning programs for professional development, technology (e.g., coding, cloud computing, data science, data security, IT, etc.), and/or compliance (e.g., workplace harassment, safety, DEI, etc.)

In partnership with the Sales, Customer Success, and Content teams, Content Curation Managers will engage with customers to understand desired business outcomes and design bespoke programs using Cornerstone Content best positioned to achieve those outcomes. The ideal candidate for a Content Curation Manager is a solutions-minded individual with a bias towards action, experience with change management, and exceptional communication and organization skills.

The objective of this role is to drive adoption of Cornerstone’s Content Subscriptions across our global customer base by ensuring that our content becomes an irreplaceable part of our customers’ Learning and Development initiatives. Content Curation Manager performance is based on specific metrics associated with building highly effective Content programs for customers.

In this role you will...

• Engage with customers post-sale and build bespoke online learning programs based on their business outcomes

• Manage cross-functional relationships externally on the customer side and internally at Cornerstone

• Serve as an advocate for customers by identifying and surfacing subject area gaps in our Cornerstone Content subscriptions

• Design processes and resources to support customers at scale

• Develop a credible voice for online learning best practices in your Content area of expertise

• Collect feedback and clearly articulate product recommendations for CSOD product development that are data driven and will drive adoption and retention

• Participate in key meetings with Customer Success Managers and Account Managers throughout the customer lifecycle

• Work closely with Content Business leaders to help identify gaps and opportunities to increase overall team efficiencies

• Maintain a deep understanding for the evolving use case of content at Cornerstone

• ... and being the strong performer that you are, you will be willing to take on additional responsibilities as needed

You’ve got what it takes if you...

• Have 5-7 years’ experience in Manager-level roles in departments such as Human Resources, Talent, Organizational Development, Learning & Development, Training, etc.

• Extensive experience in building enterprise-wide learning programs

• Preferred experience in building technology (e.g., coding, cloud computing, data science, data security, IT, etc.), and/or compliance (e.g., workplace harassment, safety, DE&I, etc.) programs

• Are proficient with Excel, Salesforce, PowerPoint, and other office tools

• Have a bias towards action and can manage your time and priorities

• Have outstanding written and verbal communication skills with excellent follow-up to ensure client expectations and deadlines are met

• Are fluent in English and one other European language (French, German or Spanish preferred)

• Are organized, detail-oriented, and able to manage multiple projects simultaneously

• Have shown a tendency to thrive in ever-changing work environments

• Are able to Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment

• Have consideration for privacy and security obligations.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com