Head of Insights

vor 1 Monat

Walldorf, Deutschland SAP Vollzeit

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

 

Meet the team 


The mission of SAP S/4HANA and the Public Cloud ERP Product Management team is to drive and grow SAP’s core business as a market leader in cloud ERP. We are responsible for defining product scenarios based on market and target customer needs and translating them into consumable product requirements for engineering teams. We work hand-in-hand with our engineering and product marketing teams, as well as with our customers and partners on continuously improving our S/4HANA Cloud Public Edition product. Product Management is the authoritative voice of the legitimate challenges customers face, evangelizing an outcome-based product vision and roadmap that truly solves customer pain points by creating products that delight, yet serve the needs of SAP.

 

The Role


We are looking for a passionate candidate (m/f/d) that can lead a professional and future-oriented cloud product management unit. Ideally, you bring a track record in leading multi-national cloud and state-of-the-art SaaS units and are used to working in a fast-paced and agile organization. You will need to drive your organization towards a true SaaS mindset and setup, and quickly establish credibility and trust with key SAP leaders, product marketing and product management teams, engineering teams, customers, and your future peers. As a manager, you will have a CEO mindset, meaning you have accountability for driving success and growth of your respective product area. 

 

Your future product management team enables the SAP S/4HANA organization for data- & analytics-based product steering enriched by product experience feedback. By gaining and utilizing persona and use-case specific insights, we advance the steering of our product direction and prioritization, improve the product and ultimately drive customer satisfaction. The team works hand-in-hand with the S/4HANA Cloud product managers. Therefore, expertise in one or more of these topic areas is an advantage.       

 

What you’ll do


The Head of Insights & Experience (m/f/d) will report to Sabrina Kunze, Head of Service Centric and Cross ERP and lead a team across multiple locations. Key responsibilities include, but are not limited to: 

 

  • Lead a highly motivated and world class product management unit with focus on equipping the S/4HANA Cloud Public Edition product management team with insights and experience data that impact their-day to-day work throughout the product lifecycle.
  • Run a community within the stakeholder network that is active and engaged
  • Create relevant dashboards, reports and KPIs in partnership with the product management leadership team; learn and adopt
  • Balance reactive data insights with proactive insights to ensure we see what happened, but as well what is upcoming or trending
  • Evaluate new tools to make sure the teams act on the best technical framework possible and drive tool improvements
  • Understand your stakeholders’ needs and support turning them into solutions from concept through to requirements, design, and delivery, collaborating with engineering and other stakeholders
  • Create a highly innovative team with strong focus on Employee Engagement and leadership NPS

 

What you bring

 

  • 5+ years of relevant work experience in the software industry, preferably in Product Management
  • Strong analytical skills and affinity to customers and data; background as data scientist would be advantageous
  • Excellent people management & leadership skills and ability to deal with high pressure from internal and external stakeholders 
  • Excellent verbal, communication skills with the customers, partners and internal teams, as well as board/executive level presentation skills
  • Ideally, an international track record showcasing that you can effectively relate to multicultural teams 
  • Strong customer focus with previous exposure to key customers, as well as partner orientation
  • Self-motivated and results-driven, with demonstrable success in previous positions
  • Expertise in one or multiple of the core topics mentioned above would be advantageous
  • Fluent or near-native English language skills 
     

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 392956  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time  | Additional Locations: #LI-Hybrid

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