(Junior) Customer Service Engineer Sports

vor 1 Monat

München, Deutschland KINEXON Vollzeit
YOUR OPPORTUNITY 

As a (Junior) Customer Service Engineer at KINEXON Sports you play a pivotal role in ensuring seamless communication between our customers & our technical teams. Serving as the primary interface, you will contribute to the success of projects by providing support and driving customer satisfaction through your technical expertise and a collaborative approach. Get excited to support our KINEXON Sports customers - from clients in the Bundesliga to the Euroleague Basketball, NBA and more

This role requires an in-person presence of around once or twice per week out of our offices in Munich, Germany.

YOU WILL ...
  • be responsible for delivering exceptional customer service by addressing technical inquiries, troubleshooting issues, and providing timely solutions for our KINEXON sports portfolio (including both software & hardware products).
  • collaborate closely with cross-functional teams, including Product Development and Engineering, to ensure a comprehensive understanding of customer needs and to advocate for improvements in our products and services.
  • take ownership of customer projects, providing technical guidance and support throughout the entire lifecycle, from implementation to ongoing maintenance.
YOUR QUALIFICATIONS 
  • You have successfully completed studies in a relevant field (e.g. Computer Science, Sports Technology etc.). We welcome fresh graduates who are technically savvy and/or young professionals who have up to 3 years of work experience in a Customer Service role or equivalent.
  • You have gathered first experiences, while studying or working with the OS Linux
  • You feel comfortable with IT networks TCP/UDP
  • You don’t shy away from occasional travels (1-2 per quarter) with prolonged periods on sight during your onboarding, as well as customer onboarding
  • In this role you also need to be willing to work occasional weekends and evenings (on-call duty) 
  • You are very interested in groundbreaking and new technologies such as IoT, and have maybe already gathered first experiences with sports tech.

 

You can look forward to this with us

At KINEXON, you will meet people with a similar mindset who are passionate about innovative technologies and love to master new challenges in a team, as well as create great products.  

Become part of our team and enjoy the following benefits:  

  • #GrowBeyondYourself – with an annual learning budget to further support your development. 
  • #Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
  • #WeCare – take your time off for the family (parental leave etc.)
  • #WorkingHours – Early bird or night owl - you can choose your flexible work hours.
  • #FlexibleLocation – we work with a hybrid and remote model.
  • #OneTeam - We enjoy spending time together at regular team and company events.
  • #OnTop -  further benefits selected by you out of a range of benefits that we offer (mobility, sports, vacation budget, training and more) 

If you want to find out more about our benefits, you can look here and with a visit to Instagram wearekinexon you can get a look behind the scenes.

 

About Us

KINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision is a world in perfect, frictionless flow. Wherever assets, people or operations are in motion, we can improve and automate the underlying processes, creating powerful results for our customers. Founded in 2012, and headquartered in Munich, Germany, KINEXON has grown to more than 300 employees across offices in Munich and Chicago. 

Being a KINEXIAN means you are willing to create real impact for your team, department, and the company as a whole - all while contributing to our most valued asset, our culture.  

At KINEXON we want to establish and guarantee an environment in which each person has equal opportunities and has the ability to shine and develop. We believe passionately that employing a diverse workforce is central to the success of a company. Therefore our employment opportunities are open to all individuals, no matter which gender, race, religion, age, sexual orientation, ability, place of origion, or socioeconomic status.  

There is no better time to join than NOW. What are you waiting for? Join us on this exciting journey 

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