Risk Manager, Brand Escalation and Engagement Management

vor 2 Monaten

München, Deutschland Amazon TA Vollzeit
Role available in Munich and London.

At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works with merchants, brands and customers to identify and prevent product abuse in areas such as copyright, trademark and counterfeit for our customers worldwide.

We are looking for a risk manager (m/f/d) to shape the future of Selling Partner Risk Management worldwide. This team of risk managers investigate complex cases of suspected infringement of intellectual property and other abuse. With our findings, we drive improvements for policies, tools and technology innovations to protect customers. We take appropriate action to defend intellectual property, to protect brands, and to ensure compliance with Amazon policies.

In this role you will partner with various other teams at Amazon including Brand Protection Strategic Partnerships, Retail, Product Quality & Safety, Selling Partner Performance, Counterfeit, Crimes Unit, Legal, Compliance or Brand Registry. You will interact with Amazon leadership on complex investigations and you will improve the way Amazon protects customers from fraud and abuse.

Key job responsibilities
- Perform holistic investigations of brand's abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
- Communication and engagement with internal and external stakeholders
- Identify and propose improvements to Amazon processes and tools resulting from deep dive findings

About the team
Brand Escalation and Engagement Management (BEEM) is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores. We handle escalations coming from brands and their internal Amazon stakeholders. We conduct holistic investigations, perform root cause analysis of escalation drivers, and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap. We engage with brands and their stakeholders to support us during our investigation and de-escalate when needed.

We are open to hiring candidates to work out of one of the following locations:

Munich, BY, DEU
BASIC QUALIFICATIONS - Bachelor's Degree
- Substantial experience in program or operations or risk management with excellent relationship building and customer service skills
- Ability to present complex information in a concise manner in written
- Track record of using data analysis to support business decisions
- Business proficiency in two of the following languages: English, Spanish, Italian, German, Chinese, Japanese.

PREFERRED QUALIFICATIONS - Experience with intellectual property protection, impersonation, copyright, trademark or patent enforcement
- Experience with risk management, fraud, identity management and/or compliance
- Experience working with machine learning models and data science teams
- Master's Degree
- Business proficiency in additional languages, e.g. Mandarin, Japanese, Arabic

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

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