Global MDDR Easy Living E2E Process Improvement Manager

Vor 4 Tagen

München, Deutschland Allianz Partners Vollzeit

The Role

The Global MDDR/EL End-to-End (E2E) Process Improvement (PI) Manager is placed within our Operations division and is directly reporting to the Head of E2E PI. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives. This position involves developing and executing a comprehensive E2E process improvement transformation strategy for the MDDR/EL operations department, as well as expertise in identifying and integrating evolving automation/Artificial Intelligence technologies to enhance efficiency, streamline processes and drive innovation. The Global MDDR/EL E2E PI Manager collaborates across departments, fosters a culture of change and ensures the successful adoption of automation/ digitalization and other non-digital PI solutions. This position is pivotal in driving operational excellence, leveraging data analytics and aligning technology with organizational targets for sustained success in a digital era.

Primary objectives include defining the target process and target customer journey offering for MDDR/EL Line of Business (LoB) to AP operating entities in line with operational targets, state-of-the-art technological solutions and evolving (AI) Group guidelines. In addition, steering and managing the Operations project portfolio across all AP BUs globally, driving the implementation of projects globally and locally to ensure the transformation of Allianz Partners.

In this role the Global MDDR/EL E2E PI Manager also assures synchronization with key stakeholders within Allianz Partners, and other AZ OEs with the aim of optimizing both operational and commercial efficiencies as major contributor to the transformation ambition of the Group.

Duties and Responsibilities

  1. Strategy Development: Develop and implement a comprehensive E2E PI strategy for the Operations department of MDDR/EL LoB in alignment with organizational targets of Allianz Partners.
  2. Technology Evolution: Evaluate and integrate latest automation and digitalization technologies for customer journey and process automation in alignment with Allianz technical experts.
  3. Process/ Customer Journey Optimization: Lead the way in defining target customer journey and target processes E2E for MDDR/EL LoB to the benefit of maximizing productivity and simplicity in all processes.
  4. Data Analytics: Utilize data analytics to gain insights into customer journey, customer experience and process performance and in consequence identify areas for improvement and support data-driven decision-making.
  5. Innovation: Encourage a culture of innovation within the Operations department, fostering creative solutions and continuous improvement through all available and new means of technical and organizational instruments.
  6. Cross-Functional Collaboration: Collaborate with various departments of Allianz Partners to ensure a seamless integration of target journey, target processes, and all operations projects across the organization.
  7. Change Management: Drive change management initiatives to facilitate the smooth adoption of target journey, target processes within the Operations department.
  8. Performance Metrics: Establish and monitor key performance indicators (KPIs) related to target journey and target process transformation, providing regular reports to the leadership of Allianz Partners.
  9. Training and Development: Provide training programs to enhance the Contact Center/ Omni-channel skills and knowledge of the Operations teams of Allianz Partners.
  10. Customer Experience: Focus on enhancing the overall customer experience through digital and non-digital initiatives, hence ensuring that operations processes meet customer expectations.
  11. Risk Management: Identify and reduce potential risks associated with operational processes transformation by implementing measures to safeguard operations.
  12. Regulatory Compliance: Ensure that customer journey and processes implemented in the Operations department comply with relevant AZ Group, industry regulations and standards.
  13. Business requirements/ Operations projects: Be the umbrella function and spearhead for collecting, prioritizing and implementation assuring of business requirements and Operations projects across all operations platforms. Ensure strong data and impact-oriented prioritization in close synchronization with Operations platform leads and MDDR/EL LoB leads.
  14. Team Leadership: Build and lead a high-performing team of MDDR/EL E2E PI and Operations Excellence professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture and teams.

46710 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Non-ex

  • Process Improvement Manager, CX, SC Quality, EU ATS CX

    vor 4 Wochen

    München, Deutschland Amazon TA Vollzeit

    Amazon Customer Experience Process Improvement ManagerJoin Amazon, the company that aims to offer customers everything they need online. Our team focuses on delivering top-notch experiences for customers by ensuring quality and speedy delivery.We are looking for a Process Improvement Manager to oversee the Middle Mile transportation network and Ship with...

  • Process Improvement Manager, CX, SC Quality, EU ATS CX

    vor 2 Monaten

    München, Deutschland Amazon TA Vollzeit

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of...

  • Process Improvement Manager, CX, SC Quality, EU ATS CX

    vor 4 Wochen

    München, Deutschland Amazon TA Vollzeit

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of...

  • Business Process SAP Consultant – End-to-End Lead-to-Cash

    vor 4 Wochen

    München, Deutschland ZEISS Gruppe Vollzeit

    locationsJenaMünchenBerlinOberkochenFull timeposted onPosted 30+ Days Agojob requisition idJR_1031405Your RoleThe Opportunity:The business has a unique opportunity to realign business processes globally and make the entire Group ready for the future. Today, around 14,000 employees work with existing SAP ERP systems. They call up over 50 million transactions...

  • Business Process SAP Consultant – End-to-End Lead-to-Cash

    vor 4 Wochen

    München, Deutschland ZEISS Gruppe Vollzeit

    locationsJenaMünchenBerlinOberkochenFull timeposted onPosted 30+ Days Agojob requisition idJR_1031405Your RoleThe Opportunity:The business has a unique opportunity to realign business processes globally and make the entire Group ready for the future. Today, around 14,000 employees work with existing SAP ERP systems. They call up over 50 million transactions...

  • Process Manager Labelling

    vor 2 Wochen

    München # Kaufering, Deutschland Hilti Entwicklungsgesellschaft mbH Vollzeit

    Process Manager Labelling (m/f/d)Kaufering near MunichJob reference: WD You will lead the global definition of processes, and the development & roll-out of systems for product data management & label management solutions across Hilti. You will orchestrate key stakeholders across the organization to strengthen operational excellence in various process...

  • Head of Global Demand

    vor 2 Monaten

    München, Deutschland etec Consult GmbH Vollzeit

    We are international HR- consultants with extensive experience in searching for executive personnel. We assist our clients in finding highly qualified and top-level managers worldwide. Our client is a family-owned German company and an international market leader in the field of electrotechnical components for industrial applications, such as renewables /...

  • Global Process Owner Workday Core

    vor 2 Wochen

    Wetzlar # Jena # Berlin # Aalen # München # Göttingen # Oberkochen, Deutschland ZEISS Vollzeit

    Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities...

  • Program Manager, Transportation, E2E Transportation Execution

    vor 3 Wochen

    München, Deutschland Amazon TA Vollzeit

    Program Manager, EU Transportation Execution works cross-functionally across Operations and Supply Chain to execute high volume/velocity events (like Prime Day). They will ensure we hold a high bar for speed and quality for our customers enabling high volumes to flow from Order to Delivery through our 1P and 3P paths, at a cost that enables us to continue to...

  • Program Manager, Transportation, E2E Transportation Execution

    vor 3 Wochen

    München, Deutschland Amazon TA Vollzeit

    Program Manager, EU Transportation Execution works cross-functionally across Operations and Supply Chain to execute high volume/velocity events (like Prime Day). They will ensure we hold a high bar for speed and quality for our customers enabling high volumes to flow from Order to Delivery through our 1P and 3P paths, at a cost that enables us to continue to...

  • Product Owner Finance/Process Manager Finance

    vor 3 Wochen

    München, Deutschland Galileo Global Education Germany GmbH Vollzeit

    In einer dynamischen Welt ist der Stellenwert von Bildung im Hinblick auf Zukunftsvisionen und -sicherheit kaum zu benennen. Sowohl im privaten als auch im beruflichen Umfeld eröffnen sich mit entsprechender Bildung immer wieder neue Blickwinkel und Potenziale. Genau hier setzt Galileo Global Education an: Als international agierende Bildungsgruppe...

  • Business Process Consultant SAP

    vor 1 Monat

    Jena # Berlin # München # Oberkochen, DE ZEISS Vollzeit

    Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of...

  • Manager Business Process Excellence

    vor 2 Wochen

    Jena # München # Oberkochen, Deutschland ZEISS Vollzeit

    Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities...

  • Business Process Consultant SAP

    vor 1 Monat

    Jena # Berlin # München # Roßdorf # Oberkochen, DE ZEISS Vollzeit

    Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of...

  • Network Flow Manager, Amazon Transportation Services

    vor 4 Wochen

    München, Deutschland Amazon TA Vollzeit

    Amazon’s global transportation network is always evolving. You’ll work with management teams to help us meet a number of operational goals, touching on topics including productivity and technology. Collaborate closely with end-to-end (E2E) teams to determine network needs and jointly implement innovative solutions to address them - Partner with Program...

  • Global Process Owner Workday Core

    vor 1 Monat

    Wetzlar # Jena # Berlin # Aalen # München # Göttingen # Oberkochen, DE ZEISS Vollzeit

    Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of...

  • Manager Business Process Excellence

    vor 2 Wochen

    Oberkochen (Baden-Württemberg), Jena, München, Deutschland ZEISS Vollzeit

    Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.In a spacious modern setting full of opportunities...

  • Manager Business Process Excellence

    vor 2 Monaten

    München, Deutschland ZEISS Gruppe Vollzeit

    Your Role This function offers you the chance to work in one of ZEISS' key group programs and to drive harmonization and standardization of processes and structures that define the way how ZEISS will work for years to come Together with the senior manager of your stream, you will take on a moderating role, understanding and mastering the individual...

  • Manager Business Process Excellence

    vor 4 Wochen

    München, Deutschland ZEISS Gruppe Vollzeit

    Your Role This function offers you the chance to work in one of ZEISS' key group programs and to drive harmonization and standardization of processes and structures that define the way how ZEISS will work for years to come Together with the senior manager of your stream, you will take on a moderating role, understanding and mastering the individual...

  • Global Oncology HEOR

    vor 4 Wochen

    München, Deutschland Daiichi Sankyo Europe GmbH Vollzeit

    With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading...