Process Improvement Manager, CX, SC Quality, EU ATS CX

vor 3 Wochen

München, Deutschland Amazon TA Vollzeit
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.

In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon business. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.

Key Responsibilities include:
- Review daily process defect data, identify root causes, develop and align action plans, and evaluate their impact all in collaboration with site Operationss.
- Provide proactive feedback to operations management on quality related issues and collaborate with central teams on projects and system enhancements.
- Gain expertise in key MMN process paths and exception handling and ensure process discipline across all shifts and departments through training and audits.
- Perform daily process audits in Sortation centres to ensure adherence to PMVs and SOPs, highlighting non-adherence and engaging ACES for necessary changes.
- Conduct regular reviews (daily, weekly, and monthly) of quality metrics with site leadership including concessions, damages, DEA, returns, and scan compliance and customer feedback.
- Establish effective communication channels for sharing quality-related updates and best practices within assigned sites/region.

The ideal candidate for this role will be able to:

- Demonstrate a commitment to consistently enhancing the customer experience, both internal and external.
- Travel to sortation centers and collaborate with site teams to promote quality improvement initiatives
- Engage in thorough root cause analysis of intricate and unclear problem statements to devise solutions, prioritize opportunities, and facilitate sustainable network enhancements.
- Maintain adaptability and responsiveness to evolving business priorities, embracing new ideas.
- Effectively influence stakeholders and negotiate priorities with partner teams.

A day in the life
As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be to direct operations team and central support teams in recommending changes. You will be accountable for positively influencing operational quality at the site. You’ll have the opportunity to share best practices and ideas with our EU network. In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Munich, BY, DEU
BASIC QUALIFICATIONS - Transportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Bachelor’s Degree from an accredited university or equivalent qualification
- Proficiency in the local language and English, verbally and written.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.

PREFERRED QUALIFICATIONS - Demonstrated experience with Lean and Six Sigma methodologies or similar techniques
- Degree in a science or logistics-based discipline
- Previous Inventory Control and Quality Assurance Management experience, performance metrics, process improvement and Lean techniques
- Strong analytical abilities, including Proficiency in Python or any programming language with strong data analysis skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

  • Leiter Lösungsberater

    vor 4 Wochen

    München, Deutschland infinit.cx GmbH Vollzeit

    Lead Solution Consultant - CX (m/w/d) VOLLZEIT Deutschland Remote Mit Leitungsfunktion Was Dich erwartet Als Lead Solution Consultant für Customer Service Applications bist Du für das Design von cloudbasierten CX-Lösungen verantwortlich. Bei unseren Integrations- und Implementierungsprojekten triffst Du auf Technologien unserer Partnerinnen wie Genesys,...

  • Leiter Lösungsberater

    vor 4 Wochen

    München, Deutschland infinit.cx GmbH Vollzeit

    Lead Solution Consultant - CX (m/w/d) VOLLZEIT Deutschland Remote Mit Leitungsfunktion Was Dich erwartet Als Lead Solution Consultant für Customer Service Applications bist Du für das Design von cloudbasierten CX-Lösungen verantwortlich. Bei unseren Integrations- und Implementierungsprojekten triffst Du auf Technologien unserer Partner*innen wie Genesys,...

  • Lead Solution Consultant

    vor 2 Wochen

    München, Deutschland infinit.cx GmbH Vollzeit

    Lead Solution Consultant - CX (m/w/d) VOLLZEIT Deutschland Remote Mit Leitungsfunktion Was Dich erwartet Als Lead Solution Consultant für Customer Service Applications bist Du für das Design von cloudbasierten CX-Lösungen verantwortlich. Bei unseren Integrations- und Implementierungsprojekten triffst Du auf Technologien unserer Partner*innen wie Genesys,...

  • Leiter Lösungsberater

    vor 4 Wochen

    münchen, Deutschland infinit.cx GmbH Vollzeit

    Lead Solution Consultant - CX (m/w/d) VOLLZEIT Deutschland Remote Mit Leitungsfunktion Was Dich erwartet Als Lead Solution Consultant für Customer Service Applications bist Du für das Design von cloudbasierten CX-Lösungen verantwortlich. Bei unseren Integrations- und Implementierungsprojekten triffst Du auf Technologien unserer Partner*innen wie...

  • SAP CRM

    vor 1 Woche

    München, Deutschland BRUNATA-METRONA GmbH & Co. KG Vollzeit

    **Über BRUNATA-METRONA GmbH & Co. KG : **Wir zählen deutschlandweit zu den Marktführern für die Abrechnung von Energie- und Wasserkosten und weiteren wichtigen Dienstleistungen für die Immobilienwirtschaft.Was bieten wir dir?Einen unbefristeten Vertrag mit langfristiger PerspektiveFlexible Arbeitszeiten und bis zu 80 Prozent Mobile...

  • SAP CRM/CX Applikationsberater für Digitalisierungsprojekte

    vor 1 Woche

    München, Deutschland BRUNATA-METRONA GmbH & Co. KG Vollzeit

    **Über BRUNATA-METRONA GmbH & Co. KG : **Wir zählen deutschlandweit zu den Marktführern für die Abrechnung von Energie- und Wasserkosten und weiteren wichtigen Dienstleistungen für die Immobilienwirtschaft.Was bieten wir dir?Einen unbefristeten Vertrag mit langfristiger PerspektiveFlexible Arbeitszeiten und bis zu 80 Prozent Mobile...

  • CX Solution Managerin

    vor 4 Wochen

    München, Deutschland infinit.cx GmbH Vollzeit

    CX Solution Managerin (m/w/d) VOLLZEIT Deutschland Hybrid Mit Leitungsfunktion Was Dich erwartet Als CX Solution Managerin bist Du für einen oder mehrere Kunden verantwortlich und sicherst die erfolgreiche Umsetzung von Projekten und Services. Du arbeitest eng mit Deinem Team, dem Accountmanagement und den Portfolio-Verantwortlichen zusammen, um die...

  • SAP CRM

    vor 3 Wochen

    München, Deutschland BRUNATA-METRONA GmbH & Co. KG Vollzeit

    â®â¯SAP CRM - CX Applikationsberater / Sales / Marketing / S/4 HANA (m/w/d) Über das Unternehmen W...

  • SAP CRM

    vor 1 Woche

    München, Deutschland BRUNATA-METRONA GmbH & Co. KG Vollzeit

    **Über BRUNATA-METRONA GmbH & Co. KG : **Wir zählen deutschlandweit zu den Marktführern für die Abrechnung von Energie- und Wasserkosten und weiteren wichtigen Dienstleistungen für die Immobilienwirtschaft.Was bieten wir dir?Einen unbefristeten Vertrag mit langfristiger PerspektiveFlexible Arbeitszeiten und bis zu 80 Prozent Mobile...

  • Development Manager

    vor 1 Woche

    München, Deutschland infinit.cx GmbH Vollzeit

    CX Solution Manager*in (m/w/d) VOLLZEIT Deutschland Hybrid Mit Leitungsfunktion Was Dich erwartet Als CX Solution Manager*in bist Du für einen oder mehrere Kunden verantwortlich und sicherst die erfolgreiche Umsetzung von Projekten und Services. Du arbeitest eng mit Deinem Team, dem Accountmanagement und den Portfolio-Verantwortlichen zusammen, um...

  • Asst. Director, Quality Management

    vor 4 Wochen

    München, Deutschland Direct Staffing Inc Vollzeit

    Healthcare / Health Services - Medical Records / IT / Informatics Job Description Asst. Director, Quality Management Monterey Exp 5-7 years Deg Bachelors Relo Bonus Job Description Reports to the Director, Quality Management & Medical Staff Services. Assists with management of a comprehensive quality management program to encompass the performance...

  • Senior Program Manager, Network Excellence

    vor 2 Wochen

    München, Deutschland Amazon TA Vollzeit

    The EU ATS Network Operations (NetOps) team is looking for Senior Program Manager, Network Excellence. In this role, you will be part of the central Network Operations team in ATS with close interaction to our ATS Supply Chain teams, operational Sort Center teams and global tech stakeholders. As Senior Program Manager, Network Excellence, you will be working...

  • Program Manager, Network Excellence

    vor 4 Wochen

    München, Deutschland Amazon Europe Core Vollzeit

    *This is a Full-Time, Fixed Term Contract until end of 2024. The role can be based in Luxembourg, Munich or London.* Amazon Transportation Services Europe (ATS EU) is a high-powered creative team which is shaping the transportation planning and execution within the Middle Mile operations network. This team develops and applies innovative transportation...

  • RN Staff Development, Quality Improvement Director

    vor 4 Wochen

    München, Deutschland Episcopal Homes Vollzeit

    RN Staff Development, Quality Improvement Director Full-time Episcopal Homes of Minnesota, a not-for-profit equal opportunity employer and provider of senior living options located in the Midway area of Saint Paul, is seeking a versatile professional to fill our full time Maintenance Technician position. Episcopal Homes in St. Paul has an exciting...

  • Quality Lead

    vor 4 Wochen

    München, Deutschland Integrated Resources Inc. Vollzeit

    A Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide...

  • Service Manager EU SAP Application

    vor 2 Wochen

    München, Deutschland Daiichi Sankyo Europe GmbH Vollzeit

    With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading...

  • Beraterin/Berater gesucht

    Vor 7 Tagen

    München, Deutschland Futurelab Vollzeit

    Speichern Sie diese Anzeige mit Ihrem LinkedIn Profil oder legen Sie ein neues Profil an. Speichern Sie diese Anzeige mit Ihrem LinkedIn Profil oder legen Sie ein neues Profil an. Vollzeit Dazu gehört auch Business Development über Neukundenvertrieb und Portfolioausbau Dank Deiner herausragenden Kommunikations- und Präsentationsskills öffnest Du neue...

  • Head of Quality Assurance

    vor 3 Wochen

    München, Deutschland STABL Energy Vollzeit

    We are looking for a dynamic and experienced Head of Quality (m/f/d) to join our team and lead our quality assurance and engineering efforts. As the Head of Quality (m/f/d), you will play a crucial role in shaping and implementing our quality strategy while fostering collaborative relationships with our engineering and operations teams. Develop strong...

  • Chief Quality Officer

    vor 4 Wochen

    München, Deutschland North Star Staffing Solutions, Inc. Vollzeit

    The Director of Quality Management and Regulatory Compliance (QMRC) will plan, administer, and monitor consistent readiness of quality management, quality improvement processes, and regulatory requirements. This position has oversight of the Acute Care, Medical Staff, Risk Management, Quality, and Infection Control departments. Relocation assistance...

  • Lead Quality Investigator

    vor 4 Wochen

    München, Deutschland Artech Information System LLC Vollzeit

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide...