IT Process Manager
vor 4 Wochen
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
IT Process Manager – Focus: IT Asset Management
Full time, Germany, Netherlands, Denmark, Poland, Spain, Luxembourg, Ireland, Italy, United Kingdom, Sweden
Are you enthusiastic about bringing IT Asset Management Process to the next level?
Are you willing to embark on an exciting opportunity to manage our Asset Management Process, keep our CMDB up to date, and work as part of a great team?
We are looking for you if you are:
passionate about managing and improving IT Asset Management Process
always striving for better IT Asset Management Automation
excited to collaborate with our teams to get the best-in-class IT Asset Management
As a IT Process Manager, you will
Manage our Global IT Asset Management Process
Further develop our existing IT Asset Management Process (Process Design)
Make sure the IT Asset Management Process is running efficiently
Own and maintain the IT Asset Management documentation
Act as the CMDB Product Owner and coordinate the agile development activities
Engage with other ICT teams to continuously improve our IT Asset Management Procedures
Develop and report on KPI, SLA, and OLA
Monitor and manage process compliance
Take care of proper communication and training of the process across the organization
Be a reliable partner in extraordinary situations such as Major Incidents. On an occasional basis, you will also support our IT Service Management team to coordinate Major Incidents:
Coordinate our Incident Response team to ensure fast resolution
Ensure target audience business communications
Provide Management updates regarding Major Incidents
Identify reoccurring issues and ensure they are managed via ITSM processes
Coordinate and advise our team of Major Incident Coordinators
Support the IT Service Management organization in fulfilling their overall business goals
Communicate and cooperate with other departments
About you
Bachelor's degree in business informatics or equivalent combined education and experience
+5 years of professional IT experience
+3 years of professional experience in IT Asset Management
Strong English skills (oral and written)
Track record in managing an IT Asset Management Process
Track record in defining and implementing processes
Track record in Process modeling (e.g. BMPN)
Track record in creating process documentation
Strong IT Service Management background
Very good human and social skills, with high commitment and motivation
Strong ability to work in a virtual team
ITIL Foundation certification (v3 or newer)
Effective communication skills (oral, written & presentation)
Strong organizational and planning skills
Excellent analytical and problem-solving skills with strong attention to detail
Ability to handle multiple priorities in a fast-paced environment
Willingness to travel occasionally #LI-Remote
Occasionally take part in an after-hours on-call rotation #LI-VP1
Interested?
Ready to join the journey? Apply now
Were dedicated to building a diverse, inclusive and authentic workplace. If youre excited about a role, but your experience doesnt align perfectly, we still encourage you to apply
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