IT Support Experience Product Manager

vor 2 Monaten

Cologne, Deutschland DeepL SE Vollzeit

DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.


Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.


What sets us apart

Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.


Meet the team behind this journey

We are looking for a Technical Product Manager to join our IT Support Experience unit. The unit is part of the DevOps track at DeepL which has the mission to create a modern, scalable, secure and reliable IT operation that supports DeepLs acceleration.


Within this team you have a chance to support and impact the IT experience of all the employees at DeepL in our mission to break down language barriers. You will be working in close cooperation with teams both inside and outside of the DevOps track. You will own the employee IT experience by defining and delivering a roadmap that will support everyone globally at DeepL in delivering a product with more than 100 million users.


Technical Product Managers at DeepL are regular members of the Product team, but with an additional level of software development and subject matter expertise that makes it easier to excel while working with the teams.

Your responsibilities

Define the mission, strategy and roadmap for DeepL’s internal IT Support Experience

Cooperate with stakeholders to maximise the value offered by your service

Lead a collaborative team process to translate user and business needs into development requirements that drive impact

Break down initiatives and projects into tasks and support the team to deliver them

Own the product lifecycle from discovery to launch and drive measurable business impact

Define metrics and KPIs to measure and report progress

Ensure the maximum Return on Investment for your team’s efforts

Communicate strategy, ideas and concepts clearly, aimed at the right audience, with the help of insight and data

Identify opportunities for new features and products that leverage the global scale of our user base and data

Qualities we look for

3+ years of experience as a Product Manager working with IT engineers in an agile environment

Strong technical background: the ideal candidate has both studied Computer Science (or a related subject) and worked as a developer or engineer Systems, Support or Infrastructure Engineer

Understanding of how to lead an impactful product team – analysis, hypothesis formation, ideation, prioritisation and execution

Data focus. You base your decisions on facts, not opinion, and always seek to validate any hypothesis both before and after implementation. SQL knowledge is a plus.

Strong communication and presentation skills with the help of insight and data

Ideally: experience working on a product at scale, with an international footprint

Great command of the English language. Other languages are an advantage

What we offer

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together.Remote work, flexible hours: whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements.Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.Comprehensive health insurance: your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe.30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path which contributes to your career development and we'll back you up.


If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you


Please make sure to send your application in English.

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