Head of Customer Contact Center IT

We are looking for a Head of Customer Contact Center IT (m/w/d). Aufgaben You manage the Customer Contact Center IT area both professionally and disciplinarily You support the selection of group-wide Customer Contact Center applications (web / desktop applications in the tourism environment) including user support, taking into account the IT target architecture You are responsible for the care and maintenance of these systems and ensure availability in accordance with SLAs You control and monitor the new and partial further development of existing applications (including individual proprietary applications) You coordinate IT projects in your area and ensure successful implementations You understand the business requirements in detail and can evaluate them in the context of the IT target architecture You are responsible for reporting and providing various KPIs of the Customer Contact Center You are responsible for the provision of the IT and communication infrastructure on site, including the Group IT infrastructure Vorteile Vacation: Enjoy 30 days per year (plus 24.12. and 31.12.) Travel Discounts: Enjoy great travel discounts for you and one companion. In addition, your family and friends can participate in the Family and Friends Club and enjoy discounted travel rates Travel: Take advantage of a monthly travel allowance or, alternatively, the option of a free underground parking space (according to availability) Retirement provision: Not an exciting topic? But very important, that's why we subsidize your company pension plan or your Vermgenswirksame Leistungen (capital-forming benefits) Catering: Let us spoil you with culinary delights in one of the best employee restaurants (Kairaba Lounge - Munich) at reduced prices all day long. In addition, tea kitchens including water dispensers and refrigerators are available to you Further education: Educate and develop yourself at our FTI Campus on a regular and individual basis Health: Your health is close to our hearts, which is why we offer you various health management benefits (e.g. free travel health insurance, height-adjustable desks, etc.) Benefits: You can also benefit from attractive offers and discounts from our cooperation partners Location: Work at a central location in an open and modern environment Environment: operate in an exciting and international industry with a you culture Mobile working: We allow you to work part of your working hours on a mobile basis throughout Germany and even up to 50 days a year Mobile working: We allow you to work part of your working time mobile Germany-wide and even up to 50 days per year from other European countries (incl. EEA, CH & GB) (depending on activity) Anforderungen You have a degree in business informatics, industrial engineering, business administration or comparable You have good and broad experience in the area of customer contact centers in the tourism industry You have many years of experience in management positions in the development and operation of customer contact center applications You have good knowledge in the whole range of IT value creation (infrastructure / network, development and operation, support) You have experience in IT implementation projects and you move confidently in different project management levels You are well versed in Business Intelligence solutions, have profound experience with the Microsoft BI stack and have in-depth database knowledge of MSSQL You are fluent in written and spoken German and English Karrierelevel Bereichsleiter Branche Touristik / Freizeit / Sport Abteilung CRM / Kundenbetreuung #J-18808-Ljbffr