2nd Level IT Support

Vor 4 Tagen


Donauwörth, Deutschland Hemmersbach GmbH & Co. KG Vollzeit
2nd Level IT Support (m/f/d)

Embark on an exciting journey with Hemmersbach, one of the fastest-growing companies worldwide We provide IT services in the most extraordinary locations - whether on an oil rig, in the desert, or the Arctic. As an IT Technician (m/f/d) at our Donauwörth location, you will amaze users with exceptional support. In this 2nd Level Support role, you will handle tickets and inspire with your service-oriented approach:

Your Responsibilities:
  • Process support requests and incidents within the SNOW ticketing system
  • Troubleshoot and resolve software and hardware issues
  • Identify errors and implement efficient and effective solutions
  • Manage inventory and IT-related aspects of meeting/video rooms, the data center, and the training room
Your Skills:
  • Experience in IT support and working with ticketing systems
  • Software & Hardware knowledge in Second Level Support and experience in the Microsoft environment
  • Customer and service orientation
  • Strong communication skills and excellent German language skills
  • Good English skills, which you enjoy using daily
What We Offer:
  • A dynamic and challenging work environment in a global company
  • Opportunities for professional development and growth
  • Attractive compensation and benefits package
  • A supportive and collaborative team culture
  • The chance to work with cutting-edge technology

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