IT Support Specialist
vor 2 Wochen
As a 2nd Level IT Support Technician at Hemmersbach GmbH & Co. KG, you will play a key role in delivering exceptional technical support and ensuring smooth IT operations at our client's site.
Your Responsibilities:- Process and resolve support requests and incidents within the SNOW ticketing system, providing timely solutions to our users.
- Troubleshoot software and hardware issues efficiently, utilizing your expertise to resolve complex problems.
- Proactively identify and analyze IT problems, implementing effective solutions that meet our high standards.
- Manage inventory and maintain IT equipment in meeting rooms, the data center, and the training room, ensuring everything runs smoothly.
We are looking for a skilled IT professional with proven experience in supporting clients across various industries. As part of our dynamic team, you will work closely with colleagues to drive innovation and customer satisfaction.
Requirements- A solid understanding of software and hardware within a Second Level Support environment, with a strong focus on Microsoft ecosystem knowledge.
- Excellent communication skills in English and German, with the ability to effectively communicate technical information to diverse audiences.
- A customer-oriented mindset and excellent service skills, with a passion for delivering top-notch support.
- A competitive salary of approximately €45,000 per year, plus benefits package, reflecting our commitment to employee well-being.
- The opportunity to work with cutting-edge technologies, driving innovation and growth in our fast-paced industry.
- A dynamic and international work environment, where collaboration and teamwork are highly valued.
- Ongoing professional development opportunities, helping you grow and succeed in your career.
- An exciting chance to join a global company like Hemmersbach GmbH & Co. KG, making a real difference in people's lives.
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