Abteilungsleitung Global User Support
vor 2 Wochen
- Verantwortung für die Abteilung "Global User Support"
- Führung und Entwicklung der Mitarbeiter in der Abteilung
- Kommunikation mit Kunden
- Entwicklung der Abteilung zum "primary face to the customer"
- Prozesseigentümerschaft für die Prozesse Incident-, Major Incident-, Problem-, Documentmanagement und Service Request Fulfillment
- Optimierung der abteilungsinternen Abläufe und Prozesse sowie Integration in unternehmensweite Prozesse
- Erweiterung des Serviceangebots der Abteilung
Diese Stelle kann an den Standorten in Berlin, Bremen, Düsseldorf, Kassel, Kiel, Neuenstadt und Unterlüß besetzt werden.
- Erfahrung in der Leitung und Optimierung eines globalen Konzern-ServiceDesk im internationalen Umfeld, idealerweise produzierendes Gewerbe
- Kenntnisse und Erfahrungen in der ITIL-orientierten Serviceerbringung
- Kenntnisse und Erfahrung in der Steuerung von externen IT-Dienstleistern sowie in der Anwendung von Service-Level- / Operation-Level Agreements
- Kenntnisse in der Einführung und Nutzung von Werkzeugen des IT-Service-Managements, idealerweise ServiceNow
- Gute Leadership- und Kommunikationsfähigkeiten, überzeugend, klar und adressaten-orientiert
- Fähigkeit, Potenziale der Mitarbeitenden zu erkennen und zu entwickeln
- Fähigkeit zum konzeptionellen Arbeiten über den Tellerrand hinaus
- Sehr gute Ausdrucksfähigkeit in Deutsch und Englisch in Wort und Schrift sowie die Fähigkeit zur klaren Darstellung komplexer Sachverhalte
An unseren Standorten bieten wir in Ihnen:
- Mitarbeitererfolgsbeteiligung
- Attraktive Vergütung
- Flexible Arbeitszeitmodelle und mobiles Arbeiten
- Betriebliche Altersvorsorge
- Fitness- und Gesundheitsangebote
- Bike Leasing
- Corporate Benefits Plattform
- Individuelle und vielfältige externe sowie interne Weiterentwicklungsmöglichkeiten, u.a. SAP-Schulungen, ITIL-Zertifizierungen in der Rheinmetall Academy
- Professioneller Einarbeitungsprozess begleitet durch ein digitales Onboarding-Tool
Ihre Stärken und Erfahrungen zählen bei Rheinmetall. Zudem legen wir Wert auf Vielfalt und Chancengleichheit. Schwerbehinderte Bewerberinnen und Bewerber werden bei gleicher Eignung besonders berücksichtigt. Auf Ihre Bewerbung freuen wir uns.
CRWL1_DE
-
Technical Support Specialist
vor 4 Wochen
Deutschland RED Global VollzeitRED Global is seeking an experienced Freelance Level 2 Support Engineer with expertise in Power Platform to collaborate with our international client on a 6-month extendable contract.Project OverviewPosition: Level 2 support engineerContract Type: Freelance B2BContract Length: 6 months plus extensionLocation: Remote, with 1 day a week in either Hamburg or...
-
Technical Support Specialist
vor 4 Wochen
Deutschland RED Global VollzeitRED Global is seeking an experienced Freelance Level 2 Support Engineer with expertise in Power Platform to collaborate with our international client on a 6-month extendable contract.Project OverviewPosition: Level 2 support engineerContract Type: Freelance B2BContract Length: 6 months plus extensionLocation: Remote, with 1 day a week in either Hamburg or...
-
SAP HCM ILM and Authorization Specialist
vor 4 Wochen
Deutschland RED Global VollzeitSAP HCM ILM and Authorization Expert OpportunityRED Global is seeking an experienced SAP HCM ILM and Authorization Expert to join our team for a remote project. The ideal candidate will have a strong background in SAP HCM, ILM, and authorization, with a focus on consultancy and user administration.Key Responsibilities:Provide consultancy in the area of...
-
SAP HCM ILM and Authorization Specialist
vor 4 Wochen
Deutschland RED Global VollzeitSAP HCM ILM and Authorization Expert OpportunityRED Global is seeking an experienced SAP HCM ILM and Authorization Expert to join our team for a remote project. The ideal candidate will have a strong background in SAP HCM, ILM, and authorization, with a focus on consultancy and user administration.Key Responsibilities:Provide consultancy in the area of...
-
Deutschland RED Global VollzeitJob Title: SAP Basis Administrator for Global SAP System LandscapeOur client, a leading international company with 19 locations worldwide, is seeking an experienced SAP Basis Administrator to join their permanent team and contribute to shaping the future of their SAP system landscape.What We Offer:Home/office flexibility with a hybrid role and office near...
-
Deutschland RED Global VollzeitJob Title: SAP Basis Administrator for Global SAP System LandscapeOur client, a leading international company with 19 locations worldwide, is seeking an experienced SAP Basis Administrator to join their permanent team and contribute to shaping the future of their SAP system landscape.What We Offer:Home/office flexibility with a hybrid role and office near...
-
Deutschland RED Global VollzeitJob Title: SAP Basis Administrator for Global SAP System LandscapeOur client, a leading international company with 19 locations worldwide, is seeking an experienced SAP Basis Administrator to join their permanent team and contribute to shaping the future of their SAP system landscape.What We Offer:Home/office flexibility with a hybrid role and office near...
-
Deutschland RED Global VollzeitJob Title: SAP Basis Administrator for Global SAP System LandscapeOur client, a leading international company with 19 locations worldwide, is seeking an experienced SAP Basis Administrator to join their permanent team and contribute to shaping the future of their SAP system landscape.What We Offer:Home/office flexibility with a hybrid role and office near...
-
Business Analyst
vor 2 Wochen
Deutschland RED Global VollzeitRED Global Solutions - Business Analyst - EDIFACT - ASAP - 12 Months+On behalf of a key client partner, we are currently looking for a business analyst to join a project delivering to the utilities/energy sector for an end user in Germany.Key Responsibilities:• Develop innovative strategies to optimize business processes and systems.• Collaborate with...
-
Business Analyst
vor 2 Wochen
Deutschland RED Global VollzeitRED Global Solutions - Business Analyst - EDIFACT - ASAP - 12 Months+On behalf of a key client partner, we are currently looking for a business analyst to join a project delivering to the utilities/energy sector for an end user in Germany.Key Responsibilities:• Develop innovative strategies to optimize business processes and systems.• Collaborate with...
-
Global Support Manager
vor 4 Wochen
Deutschland Fyte VollzeitJob DescriptionAs a Global Support Manager, you will play a key role in implementing and monitoring quality processes at various locations in Germany. Your focus will be on strategic process development and advising locations on individual requirements and setup. With a high level of travel activity (2-3 days per week), this position offers an exciting...
-
Global Support Manager
vor 4 Wochen
Deutschland Fyte VollzeitJob DescriptionAs a Global Support Manager, you will play a key role in implementing and monitoring quality processes at various locations in Germany. Your focus will be on strategic process development and advising locations on individual requirements and setup. With a high level of travel activity (2-3 days per week), this position offers an exciting...
-
Deutschland RED Global VollzeitKey ResponsibilitiesAs a seasoned SAP Basis Administrator, you will play a crucial role in shaping the future of our SAP system landscape. Your primary responsibilities will include:Designing and developing global SAP system landscape operations, including S4HANA, BW/HANA, SAP BTP, SAC, C4C, and ECC 6.Developing and administering cloud technologies,...
-
Deutschland RED Global VollzeitKey ResponsibilitiesAs a seasoned SAP Basis Administrator, you will play a crucial role in shaping the future of our SAP system landscape. Your primary responsibilities will include:Designing and developing global SAP system landscape operations, including S4HANA, BW/HANA, SAP BTP, SAC, C4C, and ECC 6.Developing and administering cloud technologies,...
-
Postprocessor Engineer
vor 1 Woche
Deutschland Alexander Daniels Global VollzeitPostprocessor Engineer - Remote OpportunityAbout the Role:We're seeking a skilled Postprocessor Engineer to join our team at Alexander Daniels Global. As a Postprocessor Engineer, you'll play a vital part in developing and maintaining post-processors for our cutting-edge software solutions.Key Responsibilities:Design and implement post-processors for various...
-
Postprocessor Engineer
vor 1 Woche
Deutschland Alexander Daniels Global VollzeitPostprocessor Engineer - Remote OpportunityAbout the Role:We're seeking a skilled Postprocessor Engineer to join our team at Alexander Daniels Global. As a Postprocessor Engineer, you'll play a vital part in developing and maintaining post-processors for our cutting-edge software solutions.Key Responsibilities:Design and implement post-processors for various...
-
Global Marketing Manager
vor 2 Wochen
Deutschland JobGet VollzeitGlobal Marketing Manager - Consumer Health CareWe are seeking a highly skilled Global Marketing Manager to join our Consumer Health Care team. As a key member of our marketing team, you will be responsible for developing and executing global marketing strategies to support the growth of our Consumer Health Care business.Key Responsibilities:Develop and...
-
Global Marketing Manager
vor 2 Wochen
Deutschland JobGet VollzeitGlobal Marketing Manager - Consumer Health CareWe are seeking a highly skilled Global Marketing Manager to join our Consumer Health Care team. As a key member of our marketing team, you will be responsible for developing and executing global marketing strategies to support the growth of our Consumer Health Care business.Key Responsibilities:Develop and...
-
IT-Experte für End User Computing
vor 1 Monat
Deutschland Parallel Consulting VollzeitJobbeschreibungWir suchen einen erfahrenen IT-Experten für unsere IT-Abteilung. Als End User Computing Spezialist werden Sie Teil unseres 14-köpfigen Teams und unterstützen unsere Kunden bei der Lösung von IT-Problemen.VerantwortlichkeitenBereitstellung von 2nd- und 3rd-Level-Support für Endbenutzerprobleme im Zusammenhang mit Hardware, Software und...
-
IT-Experte für End User Computing
vor 1 Monat
Deutschland Parallel Consulting VollzeitJobbeschreibungWir suchen einen erfahrenen IT-Experten für unsere IT-Abteilung. Als End User Computing Spezialist werden Sie Teil unseres 14-köpfigen Teams und unterstützen unsere Kunden bei der Lösung von IT-Problemen.VerantwortlichkeitenBereitstellung von 2nd- und 3rd-Level-Support für Endbenutzerprobleme im Zusammenhang mit Hardware, Software und...