Aktuelle Jobs im Zusammenhang mit Support Analyst - Karlsruhe - INIT Group


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    vor 2 Wochen


    Karlsruhe, Baden-Württemberg, Deutschland Tipico Retail Services GmbH Vollzeit

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Support Analyst

vor 4 Monaten


Karlsruhe, Deutschland INIT Group Vollzeit
â®â¯Support Analyst (m/w/d)Über uns:Als Anbieter leistungsfähiger Planungs- und Dispositions­lösungen unterstützt die INIT Mobility Software Solutions GmbH Verkehrs­unternehmen in aller Welt bei der effizienten Abwicklung ihrer betrieblichen Prozesse rund um die Planung von Fahrplänen, Umläufen und Diensten sowie bei der Disposition von Fahrer*innen und Fahrzeugen.

Shaping the Future of Mobility – together Gemeinsam leisten wir einen wichtigen Beitrag für die Zukunft der Mobilität und gestalten den öffentlichen Personennahverkehr von Morgen.
Klingt interessant? Erfahre mehr auf unserer Homepage. Support Analyst (m/w/d)
INIT Mobility Software Solutions GmbH, KarlsruheDas erwartet Dich:Unser Support-Team wächst Gemeinsam mit Deinen Kolleg*innen unterstützt Du unsere Kunden (B2B) bei ver­schiedenen Anliegen rund um den Einsatz unserer Produkte im ÖPNV. Die Basis dafür bilden Service­verein­barungen, die bspw. einen Rahmen für Reaktions- und Lösungszeiten bilden. Im Detail bedeutet das:
  • Du kommunizierst mit uns­eren weltweiten Kunden (über das Ticketsystem JIRA, per E-Mail und telefonisch)
  • Du klassifizierst Störungen auf Basis vereinbarter Service Level Agreements (SLA)
  • Du untersuchst und be­hebst selbstständig Stör­ungen im 1st / 2nd-Level-Support für unsere Software-Produkte MOBILE-PLAN, MOBILE-PERDIS und MOBILE-DMS ( ;B. Analyse der Protokoll­dateien von Java-Anwend­ungen, Anpassung von Konfigurationsdateien, Prüfung von SQL-Datenbanken)
  • Der Austausch und die Zusammenarbeit mit anderen technischen Fachbereichen (3rd-Level-Support) gehören ebenfalls zu Deinem Arbeitsalltag
Das bringst Du mit:
  • Eine abgeschlossene Ausbildung (Fachin­form­atiker*in oder Studium mit technischer Ausrichtung)
  • (Erste) Erfahrung im 1st / 2nd-Level-Support und in der Analyse von Protokoll­dateien
  • Technische Affinität und Interesse für komplexere Zusammenhänge
  • Hilfsbereitschaft, Freude am Austausch sowie ein gutes Service- und Qualitäts­empfinden
  • Eine gute Auffassungsgabe, die hilft, neue Sachverhalte schnell zu verstehen und eigenständig bearbeiten zu können
  • Sehr gute Deutsch- und routinierte Englisch­kenntnisse in Wort und Schrift
Darauf kannst Du Dich u. a. bei uns freuen:
  • Flexible Arbeitszeiten und Option "Mobile Office"
  • 30 Tage Urlaub und die Möglichkeit auf 5 zusätz­liche Tage "Flexi-Urlaub"
  • Finanzielle Zusatz­leist­ungen für ;a. Fahrtkosten und Kinderbetreuung
  • Aktuelles Smartphone (Android / iOS) zur beruflichen & privaten Nutzung
Bitte bewerben Sie sich direkt über den Monster-Bewerben-Button.Bei Fragen helfen wir gerne weiter und sind über