Regional Client Service Director

vor 4 Wochen

München, Deutschland Administrative Resource Options Vollzeit

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.

ARO is not a temp or staffing agency.This is a Full Time opportunity

Job Description

develops rapport with clients and delivers performance against contracted service level agreements

communicates regularly with Account Managers regarding the management of day to day activities at sites

ensures all site monthly billing is complete, accurate and delivered in timely manner

develops and maintains standard operating procedures for sites and proactively develops procedures as service requirements change

leads, coaches, and develops management staff and holds management staff accountable for regular training and developing of staff

monitors the performance of all ARO propietary software operating for the benefit of the clients’ sites and provides reports as necessary

in conjunction with Account Managers or Team Leads, updates site User Guide(s) as necessary

performs regular site inspections to ensure safety and cleanliness standards are met

builds relationships with clients to identify additional or expanded revenue opportunities and makes proposals as required

identifies cost reduction opportunities and engages client for implementation of those ideas

evaluates the performance of Account Managers and/or other staff as appropriate.

Administers employee performance appraisals and counseling reviews as appropriate

Handles account/employee relations concerns in conjunction with Account Manager and Human Resources as necessary

coordinates coverage for absences ensuring proper staff levels at each site as necessary

conducts necessary employment interviews for all levels of staff to make sure that ARO finds the right people for the right job

Qualifications

Knowledge, Skills and Abilities:

Minimum of 3-5 years of previous Office Services management experience required preferably in an outsourced environment. Must be flexible, adaptable, diplomatic and customer service oriented. Strong communication and organizational skills required. Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) required. Some overnight travel as well as day travel required.

Must be able to perform light to medium lifting (up to 50 lbs.) and push wheeled carts and/or dollies. Frequent and long periods of time spent standing and walking.

Additional Information

Company Overview


Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:


Accessibility:
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results:
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee

Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.

#J-18808-Ljbffr

  • Client Director

    vor 2 Monaten

    München, Deutschland Design Bridge and Partners Vollzeit

    At Design Bridge and Partners we believe design is the most powerful means of driving positive change. Because design answers the big questions. With 850 people in 12 countries, our clients include NASA Artemis, Unilever, Coca-Cola, Microsoft, Diageo, Mastercard, Intel, Mondelez, Tencent, HSBC, Colgate, Reckitt, Fortnum & Mason and the BBC. The Client...

  • Client Service Director

    vor 1 Monat

    München, Deutschland VML South Africa Vollzeit

    At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy,...

  • Regional Finance Director

    vor 3 Wochen

    München, Deutschland Verian Group Vollzeit

    Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome back Sign in to save Finance Director at Verian Group . Direct message the job poster from Verian Group Verian, one of the world's leading...

  • Director, Regional Sales

    vor 4 Wochen

    München, Deutschland Leadfusion Vollzeit

    Leadfusion is the industry leader in Financial Experience Management (FEM). Leadfusion’s CUSTOMERfirst platform increases revenue for financial institutions by engaging consumers across channels and devices in the critical stages leading up to conversion. Since 1995 Leadfusion solutions have engaged over 1 Billion consumers with the tools and information...

  • Director of Nutritional Services, RD

    vor 4 Wochen

    München, Deutschland Southern Medical Recruiters Vollzeit

    Southern Medical Recruiters is a healthcare/hospital recruitmentorganization with hospitals clients nationwide. seeking the best in healthcare talent. Candidates must have strong hospital experience as CEO, CNO, COO, CFO, Director of Business Office, Director of Quality, Performance Improvement, Director of Case, Director of Anciallary, Allied, Critical...

  • Director - Project Manager

    vor 2 Monaten

    München, Deutschland O‘Farrell Recruitment Vollzeit

    We are currently seeking an experienced Project Director for our client, a leading European Engineering and Construction company. The Project Director, working closely with the senior management team, will be responsible for developing and starting up new operations in LST in Munich.The Project Director will report to the regional director responsible for...

  • Client Success Sr. Director

    vor 3 Wochen

    München, Deutschland Brightvision Capital Partners, LLC Vollzeit

    Client Success Sr. Director (Hybrid in Indianapolis, IN) Full-time Resultant is a modern consulting firm with a radically different approach to solving problems. We don’t solve problems for our clients. We solve problems with them. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works...

  • Project Director

    vor 1 Monat

    München, Deutschland O‘Farrell Recruitment Vollzeit

    We are currently seeking an experienced Project Director for our client, a leading European Engineering and Construction company. The Project Director, working closely with the senior management team, will be responsible for developing and starting up new operations in LST in Munich.The role will cover Life Science but will have a specific focus on...

  • Client Service Director

    vor 4 Wochen

    München, Deutschland Avantgarde Gesellschaft für Kommunikation mbH Vollzeit

    Die AVANTGARDE Group ist mit ihrem Portfolio an spezialisierten Agenturen ein Multiplayer in der Experience Economy. Gegründet 1985 in München, hat sich AVANTGARDE zu einer global tätigen Unternehmensgruppe mit mehr als 850 Mitarbeiter:innen an weltweit 12 Standorten entwickelt. Im Agentur-Bereich gibt es neben der Brand Experience Agency AVANTGARDE...

  • Tax Director

    vor 2 Monaten

    München, Deutschland BalancePoint Vollzeit

    Our client is a strong, stable financial services firm with deep roots in the area. All your information will be kept confidential according to EEO guidelines. #

  • Tax Director

    vor 2 Monaten

    München, Deutschland BalancePoint Vollzeit

    Our client is a strong, stable financial services firm with deep roots in the area. Job Description Tax Director will manage the corporate tax department and set tax planning strategy. Qualifications 15 years of corporate tax experience; a CPA; and deep knowledge of the insurance industry. Additional Information All your information will be kept...

  • Global Medical Clinical Development Director

    vor 2 Monaten

    München, Deutschland Archer Hires Vollzeit

    Medical Director Medical Affairs Oncology / Hematology Full-time Transition from medical practice to BioPharma Industry Clinical Physician Real work/life balance. Excellent compensation. Outstanding incentive/bonus programs. Medical Affairs Medical Director Oncology / Hematology The Medical Affairs Medical Director (MD) provides cross-functional leadership...

  • Senior Manager

    vor 2 Monaten

    München, Deutschland System Canada Vollzeit

    Senior Manager / Executive Director (IT Risk & Assurance Advisory services) Contract SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn...

  • Project Director

    vor 2 Monaten

    München, Deutschland Arete Technologies, Inc. Vollzeit

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand...

  • Director Business Development

    vor 4 Wochen

    München, Deutschland Visa Vollzeit

    Full-time Job Family Group: Product Development Team Summary What a Director, Business Development & Portfolio Management does at Visa: We will be working in an agile environment, so this person must be passionate, driven and proactive in driving client conversations, and opportunities in achieving our goals. Develop sales strategy for sales...

  • Director Service Management

    vor 2 Monaten

    München, Deutschland Direct Staffing Inc Vollzeit

    The Unit Director is a professional nurse who manages the daily operations of a department (s) to provide services for patients while meeting quality, legal, organizational and medical staff goals. Responsible for promoting the efficient operations to provide effective nursing care of a designated department (s). Manages the department independently under...

  • Psychiatry Medical Director

    vor 4 Wochen

    München, Deutschland Olesky Associates Vollzeit

    Psychiatry Medical Director - New jersey Full-time Olesky Associates, Inc. has been in the placement / recruiting industry for three decades. We offer an extensive array of services, ranging from physician placement to practice and hospital brokering. Our Search Consultants located in our home office in Massachusetts utilize a state-of-the-art computer...

  • Director - Project Manager

    vor 2 Monaten

    München, Deutschland Arete Technologies, Inc. Vollzeit

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand...

  • EMEA Automotive Sales Director

    vor 1 Monat

    München, Deutschland IC Resources Vollzeit

    A leading distributor of semiconductors is seeking a Director Automotive EMEA to further develop the direct strategic Automotive accounts. You will be very involved with complex supply chain and logistics requirements to ensure the company becomes a preferred supplier while driving profitable revenue growth. As the Director Automotive you will focus on...

  • Director of Digital

    vor 2 Monaten

    München, Deutschland KellerGreen Vollzeit

    Agile,Business Development,Digitization,Big Data, A newly created Digital Director vacancy based in Munich.  Our client is a leading multinational operating in the engineering sector.  The Digital Director will be responsible for building new Digital Business Models and will be expected to work closely with each BU leader to roll out various digital...