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Client Success Sr. Director

vor 4 Monaten

München, Deutschland Brightvision Capital Partners, LLC Vollzeit
Client Success Sr. Director (Hybrid in Indianapolis, IN)
  • Full-time

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 400 team members who operate from offices around the United States including Indianapolis and Fort Wayne, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Resultant is a rapidly growing consulting and managed services firm who partners with our clients with purpose by helping them leverage technology to positively impact our communities. Our vision is to be a highly regarded leader for outsourced IT and innovative specialty and application services for mid-market companies and public sector organizations. We seek a dynamic and experienced leader to join our managed services team to drive our efforts to elevate client engagement, offer virtual CIO services, and help ensure that our team is an extension of our clients’ technology teams.

As the Senior Director of Client Success, you will oversee the team who manages client relationships for our managed services clients, ensuring exceptional quality, client satisfaction, project & product sales, and existing client MRR growth. We are looking for a proactive team member to position Resultant as a trusted technology advisor to existing clients by delivering business impact and innovation to their business by understanding their key business issues and opportunities.

Responsibilities

Managing Client Relationships: Build and maintain strong executive-level client relationships private sector mid-market and public sector clients, ensuring client satisfaction and identifying opportunities for service expansion. Willingness to travel to clients to help build client relationships.

Managing Client Health: Lead Client Business Reviews focusing on topics such as service quality, client strategy, vendor management, application portfolio management

Elevating Client Experience: Create a consistent and valued customer experience by delivering against scalable and repeatable methodologies and proven best practices.

Demonstrating Collaboration: Collaborate with cross-functional teams within Resultant to ensure the successful delivery of IT managed services.

Executing Strategic Planning: Develop and execute a comprehensive, diversified, and sustainable business plan for development activities with short- and long-term goals and strategies

Inspiring the team while being a player-coach: Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Will be responsible for managing key client relationships as well as building and managing an both engagement management staff and process.

Managing the Metrics: Manage and achieve key business metrics including client profitability, pipeline, growth, and satisfaction

  • Experience: A minimum of 10 years of relevant experience – MSP or consulting experience is required.
  • Leadership: Proven experience leading strategic initiatives, managing teams, and driving business growth.
  • Client Relationship Management: Strong track record of building and maintaining executive-level client relationships and a deep understanding of client needs.
  • Technical Expertise: Fundamental understanding of IT concepts including enterprise architecture, business applications, IT service management, IT infrastructure, and cloud technologies and an ability to translate for executive level business stakeholders.
  • Communication Skills: Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
  • Innovation: A passion for innovation and a demonstrated ability to develop and implement cutting-edge solutions.
  • Education: Bachelor's degree in a relevant field; advanced degrees or certifications are preferred.

What you should know about us:

  • We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
  • We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
  • We compensate well, rewarding performance that delivers positive outcomes for our clients.
  • Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
  • We offer several opportunities to develop yourself.
  • We pride ourselves in having the best talent in the industry and hope that you're up for the challenge

What our team members say about us:

  • “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.”
  • "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.”
  • “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

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