Director - Relationship Manager

vor 4 Wochen

Frankfurt am Main, Deutschland American Express Global Business Travel Vollzeit

Apply locations Germany - Frankfurt - Virtual Location Belgium - Virtual Location France - Virtual Location Netherlands - Virtual Location Poland - Virtual Location time type Full time posted on Posted 4 Days Ago job requisition id J-66999 Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. Strategic support and development of the assigned SME customer portfolio
Active customer relationship management, both domestic and abroad as well as continuous exchange
Advising and supporting customers in the management and implementation of their T&E programs including online business
M&E, consulting services etc.)
Continuous collaboration and coordination with the Traveler Care team and other departments like finance, M&E, Marketing, Human Resources, Implementation, etc.
Support with regular surveys as well as Net Promoter Score
Implementation and delivery of international or local project work
Collection, maintenance and updating of customer data in the CMS (Customer Management System)
Fluent in spoken and written German and English, French is an asset but not crucial
International experience is an advantage
Independent, goal- and team-oriented thinking as well as good analytical and conceptual skills
Very good knowledge of modern means of communication (i.e. video conferencing incl. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;"

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