Program Manager

vor 3 Wochen

München, Deutschland Amazon TA Vollzeit

Global Fleet and Products are seeking a Program Manager, Fleet Experience to lead the development new products and enhancing existing ones to improve the experience and productivity of our Delivery Service Partners (DSPs) across the EU. Team Exposure: As Program Manager, Fleet Experience you will drive the performance of Global Fleet and Products (GFP) services we offer to our customers. You will work with them in cross organizational projects to define how GFP projects will impact operations so that we have with the best end state product to meet our customer’s needs and drive change when defects become apparent.
Successful candidates over-bias on customer obsession to ensure that we are listening to needs of our customer and inventing new and exciting ways to support them. They will have strong project management skills, and be an effective communicator. They influence business owners, support thoughtful decision-making, and adapt to a rapidly evolving environment. Analyse, report and take action on customer feedback data to identify and drive opportunities to improve the level of service GFP offer to our customers.
•Identify ways to enhance measurement and performance, for example by combining sentiment data (qualitative) with service benchmarking (quantitative).
•Prioritize projects with biggest impact on our business, propose and obtain approval from relevant functional leaders, and schedule resources.
•Maintain project schedule that enables the teams to be successful based upon the project milestones and Go-Live.
Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages (and smiles) to households/businesses across the planet. Our Global Fleet & Products (GFP) team defines the path forward for this rapidly expanding business by building the safest and most sustainable fleet of last mile delivery vehicles.
Bachelor’s degree in a relevant field
•Fluent in both German and English
•Proven ability to deliver results through others: through matrix management and stakeholder engagement
•Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
•Masters or other post-graduate degree
• Six Sigma degree
• Fleet Management experience
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

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