Product Specialist

vor 1 Monat


Stuttgart, Deutschland Mercedes-Benz Vollzeit
Tätigkeitsbereich:SonstigesFachabteilung:Werkstatt Classic CenterGesellschaft:Mercedes-Benz Heritage GmbHStandort:Stuttgart, DEStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MERJ3Arbeitszeit:Vollzeit Join usAufgaben

Product Specialist (m/f/d) Mercedes-Benz Classic Spare Parts in the Mercedes-Benz Classic team at the Fellbach site at the earliest possible date

Becoming part of Mercedes-Benz means finding the area of responsibility in which you can develop your individual talents. It means giving your best in a global automotive company that aims to build the most desirable cars in the world. You will be supported by visionary colleagues who share your pioneering spirit.

Together for excellence.

Are you passionate about the history of the Mercedes-Benz brand and want to immerse yourself in the unique world of Mercedes-Benz Classic? Then you've come to the right place "Heritage creates Future" is the guiding principle with which we, the Mercedes-Benz Heritage GmbH team, passionately bundle all historical topics relating to the Mercedes-Benz brand. We are a wholly owned subsidiary of Mercedes-Benz AG and are responsible for the Mercedes-Benz Museum, Classic Center, Group Archive, Vehicle Collection and Classic Club Management at the Stuttgart and Fellbach locations.

The satisfaction and enthusiasm of our visitors and customers are at the heart of all our activities. Our work is quality and performance-oriented as well as authentic.

- The Mercedes-Benz Classic Center in Fellbach is the competence center for classic cars with a star. We offer services, restorations, Mercedes-Benz Genuine Parts and vehicle trading for historic Mercedes-Benz vehicles.

For the Mercedes-Benz Classic team in Fellbach, we are looking for a Product Specialist for spare parts for the automotive treasures of many collectors and vehicle enthusiasts from all over the world. In this role, your commitment, motivation and passion for the Mercedes-Benz brand and its innovative technology will be rewarded with rare in-depth insights into the history, in-house collection and the magic of classic vehicles that rarely grace the streets anymore.

As a Product Specialist, you will be responsible for providing product-specific support to a wide range of customers and conducting consultations for customer-specific solutions with a high degree of variance. Your tasks will also include the acquisition and generation of service, restoration and parts business as well as responsibility for parts sales on site (over the counter).

Worth knowing and requirements

Start: by arrangement

Duration: unlimited

Working hours: Full-time ( h/week)

Work area: Mercedes-Benz Classic Center in Fellbach

Convinced?

We particularly welcome applications from severely disabled people and people with equivalent disabilities directly in response to this job advertisement.

Mercedes-Benz Heritage GmbH, Mercedesstraße , Stuttgart/Germany

A company of Mercedes-Benz AG

As an internationally active company, equal opportunities, diversity, openness and respect are among the fundamental convictions of Mercedes-Benz. We demonstrate this in the way we think, act and communicate. As a matter of course, all terms chosen include all genders and identities.

Qualifikationen

What you can expect

Customer service

- Direct and independent processing of customer enquiries

- Providing product-specific support to customers; conducting consultations for customer-specific solutions with high variance. Coordination with departments (e.g. with regard to feasibility, cost-effectiveness)

- Providing technical advice and support as part of order processing with regard to ET, installability, network to clubs:

o Provide product-specific support to customers; conduct consultations for customized solutions with high variance. Coordination with departments (e.g. with regard to feasibility, cost-effectiveness)

o Determining vehicle-specific parts within the scope of logistical order processing, clarifying procurement options, documenting on an order-related basis and providing information to the departments concerned.

o Parts research and technical advice for the countries, regions of MBAG as well as partners and end customers

- Processing and routing of market feedback information

- VIP and key account support

- Checking and documenting compliance of the offer with customer requirements.

Customer acquisition & marketing

- Acquisition and generation of service, restoration and parts business as well as responsibility for parts sales on site (over the counter)

- Customer acquisition, support and development

- Ensuring customer loyalty across all customer segments

Operations

- Developing Service & Parts issues: Developing proposals for service- and parts-oriented product design and identifying the need for action for implementation.

- Initiating invoice processes and processing in collaboration with Controlling

- Order processing and routing including customer order management

- Maintaining and managing customer master data in the CRM system

- Creating a parts journey together with product management

- Selecting, deciding and defining information (technology, warranty and goodwill): Determining the appropriate documentation to inform customers about problem solutions, taking into account economic concerns and aspects of product liability. Executing the documentation and ensuring its quality and content. Deciding on the addressees of the information, taking into account market-specific circumstances.

What we expect

completed vocational training in the automotive field with additional training (e.g. state-certified technician/master mechanic)

- Relevant professional experience in the automotive environment or spare parts sales

Personal skills:

- Strong teamwork, moderation and communication skills

- Confident appearance & high social and intercultural skills

- Innovative thinking/acting in a dynamic environment with start-up character

- strong strategic and communication skills (also in English).

- persuasiveness

- ability to develop

- Enthusiasm

Fluency in English and ideally another foreign language desirable

BenefitsBetriebs­arztKantine, CaféBarriere­frei­heitGute An­bindungPark­platzKinder­betreuung

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