Senior Key Account Manager, DSP MEU

vor 5 Monaten

Sindelfingen, Deutschland Amazon Deutschland S12 Transport GmbH Vollzeit
Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Third Party Logistics Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Key job responsibilities
- Safety: Partnering with Safety and Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
- Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive).
- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
- Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)
- Communication alignment to DSP business owners following close collaboration with OTR partners.
- Be the voice of the DSP within and represent them within the AMZL business.
- Coach and ensure effective upskilling and utilization of tools.
- Deep dive to identify customer metric improvement opportunities.
- Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
- Improve driver standards to protect brand image.

A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS

- A degree.
- Relevant experience in Operations, Last Mile or account or relationship management, small business logistics, or retail/vendor/supplier management.
- Relevant experience working with third party resources on a regional/national scale.
- Relevant experience working with a contingent workforce in a business with peak seasons.
- Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues.
- Advanced proficiency in written and verbal German.

PREFERRED QUALIFICATIONS

- Relevant experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.

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