Maintenance Engineer

Company Profile

At Oceaneering, we solve the unsolvable.We are a global engineering company that has its roots in deep sea operations for oil & gas industries.Today we operate a diverse portfolio of business units and associated activities.Not only do we operate fleets of ROVs for deep sea operations. We run the NASA neutral buoyancy laboratory and we develop the next generation of spacesuits. We design some of the most popular entertainment rides for the likes of Universal and Disney. And here at Oceaneering Mobile Robotics (OMR), we specialize in creating cutting-edge, autonomous mobile robot (AMR) technology-based, turnkey logistic solutions. Our AMRs are employed in the production facilities of premium manufacturers and hospitals. With a focus on safety, reliability, and performance, OMR continues to push the boundaries of what is possible with robotics.

Duties & Responsibilities

Purpose

The Maintenance Engineer is responsible for working on all service related tickets. He/she maintains the ticket systems and keeps track of the issues for the follow ups. The Maintenance Engineer is responsible for technically resolving service tickets and reporting on the service ticket status. He/she advises on improvements of processes to the Service Coordinator.

The Maintenance Engineer is the Go-to person for service coordinator in case of service issues reported by customers directly or via ticket portal. Actions to improve processes are initiated in order to improve the business.

The Maintenance Engineer works closely together with the Service Coordinator to ensure optimal performance of the Service Organization ensuring maximum focus on resolving the customer tickets.

The Maintenance Enginee will also aid in looking over the parts repair process in coordination with Warehouse, Production/Assembly and Service Coordinator.

Functions

ESSENTIAL

§Adequately responding to service tickets/issues in coordination with Service Support & Service Coordinator.

§Actively working on the service tickets based on the priority. Resolve queries associated with AGV/AMR & equipment and timely troubleshooting using available documentation & resources.

§Support any administrative tasks for the service department.

§Handling the Service Support phone line in business hours.

§Coordination & preparation of repairs which will be executed on within production.

§Assist production for repairs, if required.

§Managing parts software configuring for outgoing parts within Production.

§Assisting in effective tool management for service team in coordination with Production manager.

§Go to customer sites for corrective maintenance/repairs, if required.

§Assist with any other duties as and when required.

ADDITIONAL

§Continuously optimize the service processes by evaluating and making recommendations for improvements as well as the development of these improvements.

§Look for process improvements within the adjacent departments and advice the teams on these.

§Undertake continuous improvement and special projects as instructed by management.

§Other duties as assigned.

Qualifications

REQUIRED

§MBO/level 4 (Junior College) or Bachelor Engineering (HBO) in Mechanical, Electrical or Electronic with background in the previous.

§A minimum of 5-7 years of all-round experience in service or maintenance engineering or similar, preferably in maintaining mechatronic systems within production environments.

§A minimum of 5 years of all-round experience in a service/commissioning environment.

§A minimum of 3 years of experience developing or executing Verification & Validation plans.

§Fluent in English & Dutch with excellent communication skills. Knowledge of German language would have advantage.

§Service oriented with a very strong ethos towards customer satisfaction.

§Work predominantly from the office and availability to travel to customer/suppliers project sites, if needed (travel will be required mainly within EU).

§Possession of an EU driver’s license.

§Able to work independently.

§Proven ability to quickly learn and understand complex topics.

§Flexible attitude, prepared to execute tasks other than defined in this job description.

§Thorough knowledge of MS office.

DESIRED/COMPETENCIES

§Customer focused

§Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

§Experience in managing documentation on MS SharePoint.

§Knowledge & support experience for Windows OS, Active Directory, MS Office Applications, Outlook & computer hardware

§Teamwork & Interpersonal skills

§Analytical, problem solving & decision-making skills

§Organizing & planning skills.

§Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

§Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

§Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

§Conceptual thinking (Out of the Box).

§Anticipating mindset.

§Strong administrative skills.

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company.