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Technical Support Engineer

vor 4 Monaten

Frankfurt am Main, Deutschland ESET DACH Vollzeit

Technical Support Engineer (m/w/d)

Arbeitsort: Germany (Home Office) Arbeitszeit: Vollzeit Vertragsdauer: Unbefristet

Job posting title

Technical Support Engineer (m/w/d)

Job summary

Job Description Summary
Bist du auf der Suche nach einem Job, der nicht nur der nächste Schritt deiner Karriere ist, sondern bei dem du auch deiner Leidenschaft für Technik und Menschen nachgehen kannst?
Hier bei ESET suchen wir einen echten Technical Support Engineer (m/w/d) für unseren Standort in Jena oder im Homeoffice, der unser Team verstärkt. Wir lieben den Kontakt zu unseren Kunden, sind begeistert von technischen Innovationen und gehen täglich kniffligen Herausforderungen an.

Job description

In der Rolle als unser neuer Technical Support Engineer wirst du nicht nur ein weiteres Teammitglied sein - du bist Ansprechpartner im 2nd-Level Support für unsere Businesskunden sowie Reseller in der DACH-Region und stellst damit eine hohe Kundenzufriedenheit sicher.

Deine Aufgabe:

Das Lösen von technischen Rätseln auf Softwareebene Direkte Kommunikation mit unseren Kunden per Telefon und Mail Qualifizierte Erfassung nicht-dokumentierter Problemfälle und Weiterleitung an das Development Team im Headquarter Dokumentation, Prozessierung und Analyse der durch Delegation eingegangen Kundenanfragen auf sämtlichen Kanälen E-Mail, Kontaktformular) Das Finden kreativer Lösungen für unsere Kunden Dein Wissen und deine Energie mit dem Team teilen Durchführung von geplanten Rückrufen an Kunden und Stakeholder sowie Bearbeitung deren Anfragen und Problemfälle Sicherstellung eines regelmäßigen Statusupdates an die Kunden Teilnahme an Rufbereitschaft

Deine Skills:

Eine Ausbildung oder ein Studium in einem Tech-gebundenen Bereich Kenntnisse in Netzwerktechnologien, Betriebssystemen (Windows, Linux) und Anwendungssoftware Erfahrung in der Kundenbetreuung und im technischen Support Sprachgewandtheit in Deutsch und Englisch Teamfähigkeit und eine proaktive Einstellung Effiziente und strukturierte Arbeitsweise Hohe Auffassungsgabe und schnelle Orientierung in komplexen IT-Umgebungen

Was wir bieten:

Sicherer und topmoderner Arbeitsplatz mit Zukunft in einem wachsenden Unternehmen Abwechslungsreiche, herausfordernde Aufgaben mit Gestaltungsspielraum und individuellen Entwicklungschancen Hilfsbereites und hochmotiviertes Team Attraktive Vergütung inkl. betrieblicher Altersversorgung Weitere Benefits wie flexible Arbeitszeiten, mobiles Arbeiten, firmeninterne Gesundheitsangebote und diverse Events Offene, kooperative Unternehmenskultur und eine vertrauensvolle, familiäre Arbeitsatmosphäre

Wenn du bereit bist Dich einer neuen spannenden Herausforderung stellen, hinterlege uns bitte deine aussagekräftigen Unterlagen inklusive Deiner Gehaltsvorstellungen in unserem Bewerberportal. Weitere Informationen zu ESET und insbesondere zu uns als Arbeitgeber findest Du auf unserer Karrierewebsite.

Job requisition

JR-04804 Technical Support Engineer (m/w/d) (Open)

Primary location

Germany (Home Office)

Additional locations

Jena

Time type

Full time Jetzt bewerben