Facility Manager

We are looking for a Facilities Manager for our Integrated Facilities Management business line.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table

What this job involves;

The Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility. In addition, support and help the Regional Facilities Manager in ensuring JLL IFM contract delivery is achieved by being the on-site key point of contact for key stakeholders and/or client also the strategic tasks. The role will have responsibility for overseeing day to day activity for all in scope services delivery and quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site spend control and budgets accuracy.

Team Management

Lead, manage, and direct team on site (JLL and suppliers) to promote engagement and excellency in customer service and delivery Develop and sustain a high-quality well motivated team and ensure high staff morale, trust and work ethics Build and maintain an environment that supports teamwork, co-operation and performance excellence within team Mentor and enable Training & Development of team members

Client/Stakeholder Management:

Proactively engage stakeholders to ensure that on site client’s expectations are met; build and develop effective client / stakeholder relationships across multiple levels of the organization On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management:

Ensure vendors are well-managed, delivering services on time and within budget Ensure vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Contracts Management:

Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver best value to the client

Finance Management / Cost and Spend Control / Profitability

Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics Monitoring and reporting of budget spend Ensure financial processes are followed at all times Raising Purchase order requests and goods receipting of vendor invoicing Scrutinising spends, leveraging opportunities to benefit from savings and improvements on cost of service delivery without loss of output

Health & Safety Management

Ensure the provision of a safe working environment Compliance with JLL EH&S policies and procedures including RAMS and permit to work systems. Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management (JLL and/or supplier staff/services) Recommend continuous quality improvement practices and implement Industry Best Practice operations Engaging in all EH&S meetings and trainings as required Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met, if applicable Review existing operations regularly to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required (team approach)

Risk Management

Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct Achieve Key Performance Indicators and Service Level Agreement Strong focus on promoting sustainable methods of service delivery and proactively seeks opportunities to implement sustainable and ecological initiatives. Remains current with sustainability, biodiversity, environmental and ecological issues and actively works to include them in service activities where appropriate

Desired skills and experience for this job

Leadership and management of a team Experience in Health and Safety, Risk Assessing, Method Statements, Permits to work etc. 5-10 years’ experience in facilities, property management, hard or soft services, hospitality or related field Experience using CAFM or similar Strong communicator – Good presentation skills and possesses strong verbal & written communication skills in both local language and English as well as being an active listener Able to communicate difficult and complex issues clearly and concisely with analytical and critical thinking Knowledge of Occupational Safety requirements Excellent PC literacy (MS suite) and proven ability to manage daily activities using various systems Knowledge of quality management and KPI measurement Demonstrated experience with continuous improvement initiatives (highly desirable) Knowledge of vendor management for specialized services Proven capacity to understand and interpret commercial contracts and relevant terms Budget management and financial analysis skills

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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