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Regional Head of Consumer
vor 4 Monaten
As the Regional Head of Consumer (Cx), you are responsible for driving capital efficient growth by holistically improving our consumer experience across areas such as Loyalty, Pricing & Incentives and Product experience (e.g. Discovery) within your designated region. Your focus will be to craft and execute strategies and initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset, creative thinking and people leadership skills.
Reporting to the Head of Consumer Business, you lead a regional team of 1-2 and play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Regional General Management as well as broader Global Consumer team.
Responsibilities & Duties
- Drive Wolt’s Consumer Capital OKRs, such as frequency, MAUs and subtotals by improving our customer experience. You will do that by owning the performance of our Consumer initiatives, covering especially the areas of i) Product experience (e.g. Discovery), ii) Loyalty (Wolt+, Wolt Rewards) and iii) Pricing & Incentives.
- Lead and own our Product experience on a regional level, for example Discovery, and use it to drive our business goals including topline growth, profitability, as well as strategic priorities, such as New Verticals growth. Define the right content, right audiences and right occasions, collaborating with stakeholders in Marketing and Ads.
- Own the performance of our Consumer Loyalty (Wolt+ & Wolt Rewards) on a regional level, including growth and profitability of the programs. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio and visibility together with other stakeholders.
- Drive Incentives performance and optimize our incentive investments to maximize our business success. Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.
- Lead a small team of regional topic experts to hit your OKRs
Qualifications
- Master’s or Bachelor's degree in business, marketing, data science or a related field.
- Extensive experience in consumer business, product operations and growth
- Demonstrated people leadership experience
- Strong analytical skills with the ability to analyze and interpret data to inform decisions, SQL knowledge is a plus.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.
- Experience with data visualization tools such as Tableau, Looker Power BI is a plus.
- Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.
- Eligible to work in the EU or Israel
Additional Information
If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going
What you’ll get by joining us
Opportunity to participate in shaping the future of procurement @ Wolt and be part of a truly global, diverse and professional team
Lots of learning and growth in a globally scaling tech company
- Along with a competitive salary and benefits, you will also be eligible for our stock option plan
If you have any further questions about the position, you can turn to:
Chene Elliot, Talent Acquisition Partner - c.elliot@external.wolt.com
Please note that we do not accept applications sent by mail. You should submit your application through our careers website
