Welocalize - Swedish Lead Multimedia Content Reviewer

vor 4 Wochen


Hanover, Deutschland Welocalize Vollzeit
MAIN PURPOSE OF JOBThe Swedish Lead Reviewer is responsible for the overall quality of their language at an account level.
MAIN DUTIESThe following is a non-exhaustive list of responsibilities and areas of ownership for this role:Linguistic tasks - Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards- Creative writing of marketing content to engage customers- Proofreading and copy editing of storefront descriptions- Report any patterns of issues observed to help improve database and product performance- Test tools to provide feedback for improving efficiency and accuracy- Performs translations as needed - Performs review tasks as required 
Quality management planning and execution - Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account - Helps define and quality expectations per language (may be in collaboration with the client) - Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary - Ensures language level quality oversight by KPI tracking and status reporting  - Plans, performs and tracks LQAs, if applicable- Drives the arbitration process 
Client engagement - Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed - Documents meetings with client and follows up with linguists to make sure everybody is aligned - Liaison between the client and the broader Welocalize linguistic team - Ensures the client’s feedback is implemented - Performs direct reviews with client's SMEs, where applicable 
Manages linguistic assets - Creates and maintains linguistic assets - Maintains client facing documentation - Communicates asset updates to linguistic team 
Coordinates the linguistic team - Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client's Language Leads- Support linguists in understanding corrections resulting from the arbitration process - Acts as liaison for terminology, style issues, product features & questions  - Responds to content reviewers’ queries - Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed - Profile matching and assigning work/content types to the linguistic team - Guide the linguistic team into identifying the root causes of issues and determining actions for improvement - Supports the onboarding of new linguists (when applicable)  - Reviews and evaluates language tests of potential candidates   - Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program - Coaches and mentors linguists  - Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced- Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team 
QUALIFICATIONS AND REQUIRED SKILLS
  • Education Level
  • University degree or equivalent combination of education and experience 
  • 4+ years of experience in translation/localization, or in reviewing, copywriting, creative writing or equivalent experience
  • Experience 
  • Native in Swedish and fluent in English
  • Thorough understanding of the localization process.
  • Good user experience of standard software, such as Windows and Office applications.
  • Ability to work with tight deadlines.
  • Ability to give clear, concise and constructive feedback. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists
  • Ability and willingness to train/teach others and pass on knowledge.
  • Ability, willingness and experience in communicating positively with customers at various levels
  • Ability to work within a virtual team



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