Genesys Architect

Genesys Architect (m/f/d)

Tasks

You are the subject matter expert on the global Genesys call centre rollout The configuration and management of call-flows in Genesys Architect including voice- and chat-bots is part of your responsibilities You work with global stakeholders in various countries In addition, you will provide global guidelines and training approaches and conduct training for your colleagues

Qualifications

Degree in Computer Science, Information Technology, or an equivalent qualification Advanced experience with a SaaS call centre solution, preferably Genesys Ability do design, create, and manage call flows and scripts Basic understanding of IP Phone systems, to manage that aspect in Genesys Experience with creating voice-bots, chat-bots including training of intentions and utterances Good coordination and stakeholder management skills and customer centricity Fluency in English, French or German is a plus

Was wir bieten

Attractive salary, incl. Christmas bonus and vacation pay as well as company profit-sharing scheme 30 days vacation Flexible, mobile working Internal training and qualification options Enjoy free coffee and water Other great benefits: company pension, job bike leasing, job ticket/transportation costs, employee discounts, canteen with food subsidies, internal company health management, parking spaces, and much more

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