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Professional UK Retail Collections

vor 2 Monaten


Berlin, Deutschland Mercedes-Benz Vollzeit
Tätigkeitsbereich:SonstigesFachabteilung:SC Collections Retail UKGesellschaft:Mercedes-Benz Bank Service Center GmbHStandort:Mercedes-Benz Bank Service Center GmbH, BerlinStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3E1NArbeitszeit:Vollzeit (teilzeitgeeignet) BewerbenAufgaben

We put Mercedes-Benz vehicles on the road - with passion and commitment

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible
An international team of over people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg

The European Shared Services for Debt Collections in Berlin services delinquent retail and small business customers for Germany, Spain, Italy, France, BeNeLux and the UK. The focus of the department is to mitigate credit losses through customer interaction in order to reach payment arrangements with our customers. As a Professional UK Retail Collections you will be required to minimize risks, failures and losses by considering and respecting all internal and external requirements. It is a very self-responsible role under the business scope of the assigned retail customers in the UK. 

Your tasks will be:

Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements Use negotiation tools to determine a customer’s reason for delinquency. Provide proactive thinking to utilize internal “tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender) Provide restructuring agreements to qualified customersProvide support to collections third parties Manage of incoming/outcoming emails, letters , faxes and payments allocations Qualifikationen

What you bring to the table:

Bank- Commercial education, additional qualification desirable Good knowledge in conflict resolution and customer retention Communication skills, flexibility, good skills in negotiating, good self assertion  Good teamwork skills as reliable and self reliant way of working Preferred experience working in call center environment Native speaker level in English, other languages desirable

Soft skills:

Driven to win  Driven to continuously improve  Perseverance  Negotiation and communication skills Assertiveness Excellent teamwork skills Reliable and self-reliant way of working

Additional information: 

It is temporary position.

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

You would like to know what other positions are available at the Mercedes-Benz Bank Service Center? Use #MBBSC in our job search to find out about our latest vacancies.

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