Aktuelle Jobs im Zusammenhang mit Premier Technical Support Specialist with Turkish and German Language - Essen - Lenovo
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical position within Lenovo's Managed Service Desk support team. As a key member of the team, you will be responsible for delivering exceptional support to Lenovo's customers. Your primary focus will be on remote troubleshooting, diagnosing reported problems, and providing solutions to maintain high first-time fix rates.You will...
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Technical Support Specialist
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Requirements This position is a technical role within Lenovo's Managed Service Desk support team. The successful candidate will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will engage in remote troubleshooting to accurately identify...
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Technical Support Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Requirements This position is a technical role within Lenovo's Managed Service Desk support team. The successful candidate will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will engage in remote troubleshooting to accurately identify...
Premier Technical Support Specialist with Turkish and German Language
vor 3 Monaten
Description and Requirements
This a technical role within the Lenovo’s Premier Technical Support team based in Essen, Germany. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Turkiye. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.
This role directly reports to our Technical Support Manager in Germany.
Day-To-Day Tasks:
Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own ‘open case’ workload and drives to closure.
Position Requirements:
3+ years of experience in Client Technical Support roles. Experience within IT Services and Working with Field Service Providers Working Knowledge on Windows Operating Systems and MS Products Technical Knowledge on client (Notebook, Desktop, & Tablets) Business Fluent English, German and Turkish languageWhat Lenovo can offer You:
Employee Share Purchase Plan Employee Assistance Program, for health, legal & financial consultancy Pension Plan Meal Allowance / Lunch Vouchers Internal E-learning Development Platform Available for Employees Specialized Development Trainings (based on nomination process) Employees Groups (LGBT+, WILL, etc.) Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.) Job Rad (Bike Leasing)
Check out the video, our DACH team created, to give you an insight into the Lenovo culture We are looking forward to talking to you
