Technical Support Manager
vor 5 Monaten
Position Summary
Bring big ideas to life.Making the future more fascinating. Let people participate. Developing products that enable us to do things we never thought possible. That's what most people want.
You can make it happen - as a member of the Samsung Community. History is being written here. Join us in adding the next chapter. The ETO/EUDL is responsible for leading Samsung Wallet's services in Europe, driving product improvement and innovation.
We look forward to receiving your application via our online portal.
For our business unit ETO/EUDL we are looking for a committed and motivated person as
Technical Support Manager (m/f/d) Samsung Wallet & Digital (Car) Key Certification
Location: Schwalbach
Role and Responsibilities
Technical Support for Samsung Wallet in Europe Provide technical support for Samsung Wallet in Europe and other related services, assisting users with troubleshooting, issue resolution, and guidance on product usage. Collaborate with development teams (in Samsung and Partners) to identify and address technical issues, ensuring timely resolution and effective communication with stakeholders. Develop and maintain technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enhance user self-service capabilities. Continuously monitor service performance and user feedback to identify areas for improvement and implement proactive measures to enhance user experience. Digital (Car) Key Certification Understand CCC (Car Connectivity Consortium) Certification procedure & requirements to obtain certification for each CCC modules Construct a plan and estimate the time and expenses needed for certification, etc. in order to work with various certification labs and handle general certification management. Evaluate the practicality of implementing certification approval/deprecation/withdrawal policies for devices and establish company policies accordingly. Establish management policies that take into account the scope/cycle of software updates for each module within the company, including re-certification. Follow the entire certification procedure aligned with CCC to certify our car key supported devices.Skills and Qualifications
University degree in software engineering Multiple years of experience in software development. Having proficiency in web technologies, especially API communication, is a must, with a desirable understanding of Android app development and the ability to analyze logs. Having experience in technical support for (Samsung) Wallet or similar services is beneficial. Understanding and managing the entire certification processes, as well as having a thorough understanding of related documentation and procedures, is a requirement. Outstanding communication abilities in English and ideally Korean and/or German*
-
Schwalbach am Taunus, Hessen, Deutschland SAMSUNG VollzeitPosition SummaryAs a Technical Support Manager for Samsung Wallet Services, you will play a crucial role in leading the technical support team in Europe. Your primary responsibility will be to provide top-notch technical support for Samsung Wallet and other related services, ensuring that users receive timely and effective assistance with troubleshooting,...
-
Schwalbach am Taunus, Hessen, Deutschland SAMSUNG VollzeitPosition SummaryBring innovative solutions to life by leading the technical support for Samsung Wallet services in Europe.As a key member of the Samsung Community, you will be responsible for driving product improvement and innovation, ensuring seamless user experiences.The European Technical Support Lead for Digital Wallets will be responsible for leading...
-
Senior Technical Support Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland ODDO BHF VollzeitJob SummaryThe ServicePoint team, led by the Team Leader, provides local support to the bank's users in Germany and to the group's various sites in Europe. The team's main mission is to provide assistance, particularly by resolving incidents on site, installing IT equipment and videoconferencing systems, distributing IT equipment, moving equipment, and...
-
Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAs an OVHcloud Technical Support Specialist, you will provide quality technical assistance to our customers worldwide. You will be responsible for handling customer inquiries, troubleshooting issues, and providing solutions to technical problems.Main ResponsibilitiesManage customer support requests via various channelsConduct technical diagnoses and provide...
-
Technical Product Management Supporter
vor 3 Monaten
Schwalbach am Taunus, Deutschland Grafton Deutschland VollzeitWir suchen einen **Technical Product Management Supporter (gn)** für unseren Kunden **SAMSUNG** in Schwalbach am Taunus. **Nutze deine Chance bei einem der größten Elektronikkonzerne der Welt!** **Das sind deine Aufgaben**: - Ausführung von Interoperabilitätstest von mobilen Endgeräten für die Hard - und Software Zertifizierung in deutschen...
-
Service Manager
vor 6 Monaten
Schwalbach am Taunus, Deutschland SOLUM Europe GmbH VollzeitDescription Our Service Manager is responsible for leading the in-field service of all hardware and software systems of SOLUM Electronic Shelf Label (ESL) across multiple retail projects, for both concurrent projects and on-boarding of new clients. Apply to this position for the amazing opportunity to work with, and learn from, some of the leading...
-
Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitTechnical Support RoleAs a Technical Support Specialist at OVHcloud, you will be part of the CCO Department, responsible for providing high-quality technical support to customers worldwide. You will be the primary point of contact for customers, assisting them with the use of our cloud products and services.Main ResponsibilitiesProvide technical assistance...
-
Service Operations Manager
vor 4 Wochen
Schwalbach am Taunus, Hessen, Deutschland SOLUM Europe GmbH VollzeitJob SummaryWe are seeking a highly skilled Service Manager to lead the in-field service of all hardware and software systems of SOLUM Electronic Shelf Label (ESL) across multiple retail projects. The successful candidate will be responsible for managing the onsite service team in Germany, tendering, setting up, and managing sub-contractors for...
-
Technical Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH VollzeitKey ResponsibilitiesAs a Technical Support Engineer at SAJ Digital Energy GmbH, you will be responsible for providing top-notch support to our customers and installers. Your tasks will include:Resolving technical issues via phone and emailGenerating cases in our CRM system to track and resolve customer enquiriesProviding expert advice on our productsLiaising...
-
Dental Technician Technical Support Cad Technique
vor 5 Monaten
Hofheim am Taunus, Deutschland millhouse GmbH VollzeitDental technician - Technical Support | CAD technique- Are you a trained dental technician? - And you are enthusiastic about digital dentistry - Or do you already have experience in CAD systems?- We should get to know each other.- Regardless of whether you have many years of professional experience or are just starting out, we are looking for dental...
-
Dental Technician
vor 6 Monaten
Hofheim am Taunus, Deutschland millhouse GmbH VollzeitDental technician (all genders) - Technical Support | CAD technique- Are you a trained dental technician? - And you are enthusiastic about digital dentistry - Or do you already have experience in CAD systems?- We should get to know each other.- Regardless of whether you have many years of professional experience or are just starting out, we are looking for...
-
Teamleiter Technical Support
vor 5 Monaten
Frankfurt Am Main, Deutschland ASC Technologies AG VollzeitTeamleiter Technical Support (m/w/d) ASC ist ein weltweit führender Anbieter von Software - und Cloud-Lösungen im Bereich Omni-Channel Recording, Quality Management und Analytics. Zu unseren Zielgruppen gehören alle Unternehmen, die ihre Kommunikation aufzeichnen, insbesondere Contact Center, Finanzdienstleister und Organisationen der öffentlichen...
-
Dental Technician
vor 6 Monaten
Hofheim am Taunus, Deutschland millhouse GmbH VollzeitDental technician (M/F/d) - Technical Support | CAD technique- Are you a trained dental technician (all genders)? - And you are enthusiastic about digital dentistry - Or do you already have experience in CAD systems?Dental technician (M/F/d) Technical Support | CAD technique Are you a trained dental technician (all genders)? And you are enthusiastic about...
-
Technical Account Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Splunk Inc VollzeitJob Title: Technical Account ManagerAbout the Role:As a Technical Account Manager at Splunk Inc, you will play a critical role in helping our customers achieve their strategic objectives and improve their investment in our platform. You will be a trusted advisor, providing high-quality guidance and mentorship on Enterprise level architecture, configuration,...
-
Technical Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Fortinet VollzeitAs a Technical Account Manager at Fortinet, you will play a key role in building trusted relationships with our strategic accounts.Fluency in German and English is mandatoryAt Fortinet, we are looking for a Technical Account Manager to operate as a primary technical advisor for key enterprise customers. You will develop a deep understanding of the customer's...
-
IT Product Manager
vor 4 Wochen
Schwalbach am Taunus, Hessen, Deutschland Procter & Gamble VollzeitAbout UsProcter & Gamble is a leading consumer goods company with a rich history dating back 185 years. We are home to iconic, trusted brands that touch 5 billion consumers worldwide, making life a little bit easier in small but meaningful ways.Your RoleAs an IT Product Manager at Procter & Gamble, you will be part of our dedicated teams that have helped us...
-
Sales Manager
vor 6 Monaten
Schwalbach am Taunus, Deutschland SOLUM Europe GmbH VollzeitDescription Our Sales Manager works in an international team of tech experts with flat hierarchies and high team spirits. Depending on your area of responsibility, you will be tasked to visit sales locations during the induction phase while getting to know the company and team on site. During our development program and on-the-job training, you will...
-
Technical Client Services Manager Leader
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland 360T VollzeitKey ResponsibilitiesYou will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second-level support. You will face a broad...
-
Product and Technical Manager – Construction Sector
vor 4 Wochen
Obernburg am Main, Bayern, Deutschland Freudenberg VollzeitProduct and Technical Manager – Construction SectorResponsibilities:You will be responsible for the ownership and accountability of product portfolio and product life cycle development.As part of the EMEA team, you will manage stakeholders through influencing, driving, and supporting.Your understanding of the manufacturing environment will help you...
-
Technical Manager After Sales
vor 4 Wochen
Ludwigshafen am Rhein, Rheinland-Pfalz, Deutschland BASF VollzeitPosition OverviewBASF Stationary Energy Storage GmbH (BSES) is a wholly-owned subsidiary of BASF SE, and we are seeking a skilled professional to join our team as a Technical Manager After Sales. In this role, you will be responsible for setting up and developing the After-Sales organization for our NAS battery business.Key ResponsibilitiesYou will develop a...