Senior Service Manager

vor 4 Wochen

Grasbrunn, Deutschland OpenText Vollzeit

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Come and join our Customer Success team in our EMEA hub in Grasbrunn near Munich with your commitment as a 


Senior Service Manager


YOUR IMPACT 
Your focus is on delivering white glove application run service that meets SLA and ensures excellent customer experience considering the budgetary frame. 
Your daily activities include management of customer relationships from a services delivery perspective at multiple, assigned customers. Leveraging your experience, you help develop new services as well as the respective go-to-market assets. 

WHAT THE ROLE OFFERS 

Accountability for large Managed Services Programs  Responsibility for service quality, budget, and margin Develop customers to achieve more revenue  Coordinate service delivery activities across our internal delivery teams Manage change requests and escalations if needed Motivate, develop, and mentor other service delivery staff

WHAT YOU NEED TO SUCCEED 

A successfully completed Bachelor’s degree in a technical or business discipline, or equivalent Minimum 5 years of relevant experience in the IT industry Strong customer focus and the ability to operate at a senior management level, stakeholder management Proven project or service management skills including leading and managing delivery teams within an offshore environment Experience in managing budgets and meeting margin targets  Excellent communication and presentation skills Very good English and German language skills both written and spoken


ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

As our EMEA Managed Services team continues to expand, catering to clientele across diverse industries, we stand at the threshold of a transformative era in cloud technology. The evolving market demands propel us to elevate our services to unprecedented heights. 
Join our dynamic family, where your contributions will fuel our growth and drive our business forward. Together, let's embark on a journey of digital transformation, empowering our valued customers as they navigate the ever-changing landscape of technology.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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