Service Program Manger

vor 3 Wochen

Regensburg, Deutschland N Consulting Ltd Vollzeit

Location: Regensburg. Germany (Hybrid)

Experience: 8-10 Years

 

Responsibility:

 

• Creation of clusters for support requests in the ASS system
• Applications, internal Bayernwerk applications) and approx. 50 associated interfaces to peripheral systems
• Interface management: Analysis of the existing interfaces as well as missing interfaces for the project, creating transparency between the interfaces, documentation of the interfaces
• Creation and consolidation of documentation of the applications
• User creation in different systems
• Conception for the establishment of an in-house support organization for first- and second-level application support
• Pre-processing of tickets and forwarding to specialist admin
• Create templates
• Mailbox management and optimizations
• Handling support requests as far as possible (not just organizing)
• Facilitation of workshops with the departments or the application managers
• Preparation of workshop documents"

 

Contract: 6 Month + Extension

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