Ubutu Lead

JD ID TAF_JD_CISMFG_Workplace _ Ubuntu Lead

Role (L1/L2/L3/Service

Lead/Tech Lead/Architect) Technical SME

Position Infrastructure – Tech Lead / Consultant

Department / PU CISMFG

Academic Background Bachelor of Engineering / Technology / Science

Overall Experience (in yrs.) 8 plus years

Location Germany , Romania , India

Technical skills (Required –

Must to have) · 8+ years of experience supporting Microsoft systems (Win-dows 7, 8.1,10) in IT Infrastructure function. · Previous experience of leading a team. · Designing, implementation administration and Consulting Experience in Linux(Ubuntu) Operating Systems · Good trouble shooting skills and being able to mentor Linux specialists and handle Escalated calls. · Musk have experience on open source tools like Github, SaltStack Chef etc · Must have good scripting knowledge · Must have comprehensive and expert knowledge of Linux based solution architecture and its hardware / software products. · A solid understanding of TCP/IP, DNS, DHCP and other net-work fundamentals · Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.) · Should have good understanding of user profile management · Proven Customer Service skills · Experience in Scripting languages like Shell Script, Perl · Excellent written and oral communication ·

Technical skills (Required -

Nice to have) § Awareness of latest technologies and trends § Knowledge of agile methodologies § Must have the ability to identify and instill industry best practices. § Proven Customer Service skills § Excellent written and oral communication

Language skills needed English

People skills · Client management · People management

Soft skills · Create deep client impact · Execution excellence

Area of responsibilities Skill Level

The role is expected to carry out following function/activities as part of this

job.

· Point of Contact for escalated IT Incidents and update Client on ETA

/Resolution/Workaround.

· Point of Contact for IT Teams and Vendors at client and Infosys.

· Point of Contact for future Infrastructure Enhancement and requirement

gathering.

· Coordinate with IT teams at client environment for Incident resolution

and Project Implementations

· Manage IT Service Delivery at onshore Locations

· Coordinate with Offshore IT Team.

· Monitor KPI for Incident, Problem and Change Management and pro-

vide Client feedback to Offshore Team.

· Work with PMO on short/long term IT Project implementations

· Work with Delivery SPOCs and client Business users on IT requirements

· Coordination with 3rd party vendor / contractors on IT System up-

grade/break fix /new installations

· Vendor Contract and License Management

· Implement Service improvement and Transformation initiatives