Japan Travel Consultant F/H

vor 2 Monaten

Berlin, Deutschland Japan Experience Vollzeit
The Company

Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there, with three priorities at the heart of our strategy: freedom of choice, simplicity and a human touch.


Job Description

Primary responsibilities

 

  • Effective management of sales enquiries

  • Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments)

  • Arrange and deliver top quality and complex itineraries 

  • Cross selling & upselling of all JE services and products

  • Ensure client expectations are meet, providing expert advice

  • Excellent knowledge of the product offering available in the JE catalogue

  • Adequate management of sales & insurance contracts

  • Deliver high levels of customer service

 

Other responsibilities

 

  • Customer booking related financial activities (Processing payments, refunds and credit notes)

  • Provide expert travel advice (visa requirements, passports, etc)

  • Dealing with last minute changes 

  • Dealing with issues and complaints 

  • Editing travel documents 

 


Benefits and what we are looking for in a candidate

Salary : 30k per annum + bonus based on performance and achievement of company objectives and KPIs + other company benefits 

 

Education : Equivalent to college or university degree

 

Eligible to work in Germany

 

Language Skills

  • English : Advanced (Business conversational level)

  • German: Native or proficient for the Berlin office

  • Any other european language desirable but not essential

  • Excellent written and verbal communication skills 

 

Technical IT Skills

  • Google drive and documents

  • Internet common applications

  • MacBooks user knowledge (desirable not essential)

 

 Professional Skills

  • Good knowledge of Japan (Prefectures, infrastructure, attractions) 

  • Awareness of Japanese culture and society: Medium level



Soft skills

  • Reliable & punctual

  • Attention to detail

  • Excellent presentation and organisational skills

  • Ability to prioritise workloads 

  • Target-driven and strategic attitude with the ability to work towards KPIs

  • Strong problem solving and multitasking skills

  • Flexibility to work evening and weekend shifts

 

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