Customer Excellence Manager

vor 3 Wochen

Forchheim, Deutschland Siemens Healthineers AG Vollzeit
Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Customer Excellence Manager (f/m/d) CT, to be responsible for fostering a thriving customer community, promoting peer-to peer exchange: knowledge sharing and best practices to enhance product utilization and clinical impact. You will develop tailored educational programs in collaboration with key opinion leaders to accelerate domain-specific learning, aiming to increase customer satisfaction and generate additional revenue. This role also involves actively engaging with customers, managing contracts, analyzing feedback, and collaborating with cross-functional teams to align engagement initiatives with overall business goals.


Your tasks and responsibilities:

You will establish and nurture a vibrant peer-to-peer customer community, focusing on fostering a culture of value and best practice sharing and measure success through increased product utilization, faster learning curve adoption, and heightened clinical impact You will cultivate strong connections with scientific end-users and key opinion leaders to design tailored educational programs You will lead operational efforts by conceptualizing, organizing, and overseeing various customer workshops, webinars, and the production of related relevant content. Continuously innovate and adapt these formats to meet evolving customer needs You will support customer contracts, ensuring compliance, renewals, and terms negotiation. You will collaborate with legal and sales teams to maintain contract integrity You will conduct customer feedback surveys, analyze results, and generate reports. You will drive improvements based on customer insights in collaboration with internal stakeholders, including Product Relationship Management (PRM), Research and Development (R&D), Service, and Marketing and Sales (M&S) teams You will collaborate closely with product development, marketing, and sales teams to align customer engagement initiatives with overall business objectives. You serve as a liaison between customers and internal stakeholders to ensure alignment and synergy

To find out more about the specific business, have a look at

Your qualifications and experience:

You have a university degree in one of the following fields: Marketing, Medicine, Medical Physics, Biomedical Engineering or similar You have many years of experience in customer engagement and relationship management or similar in the healthcare industry You have strong project management skills with the ability to plan, execute, and evaluate customer workshops and engagement programs Knowledge of Computed Tomography technology and clinical trends is a plus


Your attributes and skills:

You have excellent communication skills in German and English You have very good communication, writing and interpersonal skills to effectively interact with customers and internal teams You have an analytical mindset with the ability to gather and interpret customer feedback You have strong problem-solving skills and a proactive attitude and are Customer, user-focused, results and value-driven Your strategic thinking and creativity your Team spirit and empathy round off your profile

Our global team:

Siemens Healthineers is a leading global medical technology company. 71,000 dedicated colleagues in over 75 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site atLaura Roos.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click to get started.


Siemens Healthineers Germany was awarded the Great Place to Work® certificate.

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