Senior Director, Communications and Public Affairs

Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia, to create the second biggest organisation within the company. As part of the organisation, each brand will continue to deliver amazing experiences to their own customers, vendors, and partners, all powered by Delivery Hero's Pandora platform technology.

We are now looking for a Senior Director with responsibility for three strategic pillars: 

• Communications and Corporate Brand

• Global Public Policy & Government Affairs 

• Corporate Social Responsibility 

In this unique time of industry disruption and economic changes, it is more important than ever that our consumers, communities, employees, and shareholders understand who we are and what we stand for. At the same time, the spheres of communications, corporate governance, social responsibility, government relations and public policy are increasingly interconnected and require a focused, coordinated approach.

Our organisational culture is entirely unique, enabling our independent brands to be industry leaders within their markets and our cultural DNA embodies entrepreneurial mindset, ‘play to win’ mentality, influencing and end to end ownership. 

Communications and Corporate Brand Pillar:

Lead Global Communications for the newly established group at Delivery Hero in line with the company’s positioning and philosophy. In this role, you will be responsible for strategically driving the external (financial and corporate) and internal narrative around the DH business, its products and values with a key focus on the tech platform. With a strategic understanding of the media landscape, from both a digital and traditional point of view, you will understand how to best position DH brand, as well as opportunities to strengthen it amongst internal and external stakeholders alike.

Key responsibilities of the role include, but are not limited to:

• Building relationships with senior stakeholders within the business (Global and Regional) and demonstrating how Communications can support the wider business objectives

• Continue to communicate our position as a leading Tech company with relevant tech blogs and tech press

• Carefully tailor employee messaging to reflect our values of care. 

• Deliver Communications strategy with a perspective on employee/financial/corporate communications, content creators, partnerships, events and collaborations

• Build, lead and develop a dynamic team of Public Relations/Internal Comms experts who actively collaborate with relevant partners within and outside the organization

• Build key strategic relations within the global press and cultural communities

• With an agency partner, developing a Global issues/crisis management strategy and deploying as needed

• Lead brand spokesperson strategy, ensuring regular media training and brand briefings

• Working closely with the regional Head of Communications, supporting with agency appointments and local issues management

• Advocating for campaign optimisation across all channels and developing collaborative ways of working

• Ensuring visibility of PR initiatives across the wider business 

Global Public Policy & Government Affairs Pillar:

The role will be responsible for public policy advocacy, government and regulatory affairs within the EU and globally. You will lead political positioning and will be responsible for managing and growing the Public Policy and Government Affairs team across Pandora.

Your mission:

• You develop and maintain excellent working relationships with political bodies, policymakers, administrative authorities and non-governmental organizations on policy topics related to our business operations.

• You build and manage meaningful partnerships with internal as well as external stakeholders and you are involved in representing the company in trade associations, industry platforms and advocacy groups across the globe.

• You monitor and assess upcoming legislation, policy proposals and regulatory initiatives inter alia in the areas of data privacy laws, platform regulation, antitrust and competition laws, intellectual property rights, cybersecurity, food safety and financial market regulation, and you devise strategies to minimize risks for our business operations.

• Together with different teams within our organization, you define and implement regulatory and public policy positions and strategies to advance our business in around 18 active markets worldwide.

• You provide Pandora's management with strategic advice and intelligence on legislative and regulatory initiatives and you work closely with the Public Affairs team to support efforts to ensure that our positions are communicated consistently across the group.

• Along with the team, you develop key messages, narratives and arguments to support policy goals. 

• Together with the Corporate Communications team you support holistic communication strategies and campaigns that advance policy goals.

Corporate Social Responsibility Pillar 

The Senior Director  will work closely with the Sustainability team and will also lead the group organization’s Sustainability strategy by implementing leading ESG-related initiatives focused on environmental and social impact projects. Working cross-functionally with internal stakeholders and a range of external partners, this role will ensure alignment with long-term goals by defining and communicating the organization’s commitments to equity, sustainability, and responsible management. Develop and lead sustainability strategies and programs, aligned with our overall global ambitions and goals

Responsible for the brand’s ESG reporting responsibilities including: 

• driving sustainability collaborations/projects

• Aligning and driving strategy  on plastic waste reduction

• EV adoption

• sustainable packaging initiatives

• renewables

• and other aspects of mitigating climate change 

• Social impact projects

• Lead response to country-level disaster relief efforts when needed

• Ensure and monitor fair treatment of riders and best in class health and safety measures for rider safety  

• EU Taxonomy: Mandatory and industry leading measurement and reporting in line with science based sustainability targets

Your heroic skills:

• 12+ years experience in Communications, Public Affairs and Government Relations with a proven record of building a strong professional, media and policy network

• You bring experience  from the e-commerce, tech or delivery industry and are familiar with the regulatory areas relevant to our business (platform work, competition law, tech regulation).

• You have experience leading Corporate Affairs or Communications (external and internal) and Policy  campaigns in an agency or in-house setting

• Strong experience leading multinational and multi-locations teams in a regional or global context.

• Deep understanding of Corporate Brand, track record in delivering successful corporate brand strategy and campaigns

• You have experience building evidence-based advocacy campaigns and are a strong negotiator.

• Experience and advocacy of the CSR agenda, with relevant leadership experience in this area

• You are fully proficient in English 

• You have superb communication skills (verbal/written) and proven expertise in drafting communications, press releases, legislation, regulation as well as responses to government consultations.

• You are an absolute team player with excellent interpersonal as well as analytical skills. You value the approach of the best idea counting - not the most senior one.

• You solve complex tasks in an accurate yet pragmatic and timely manner and are able to efficiently deep dive into new policy areas

Why Delivery Hero?

• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home.

• Enjoy our free weekly online yoga classes and subsidized Urban Sports Club or GymPass.

• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to the confidential Employee Assistance Program.

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support.

• Participate in health campaigns such as seasonal flu vaccination.

• Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program.

• We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search.

• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities.

• Develop your skills with your personal educational budget for conferences and external training.

• Access our e-learning platform and participate in our various inhouse training, including German learning options.

• Save responsibly with our attractive corporate pension options.

• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis.

• Our office lounges are filled with healthy (and some more indulgent) snacks and refreshments to keep you energised throughout the day.

About us:

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.

Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience’. If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin  

At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.