Continental Cooperation Portal Support

Vor 5 Tagen


Regensburg, Deutschland Continental Vollzeit

Job Description

Responsible for ensuring the availability and continuity of the Continental Cooperation Portal. The Continental Cooperation Portal is a platform used for multi-party software development and Integration Being the initial contact point for all users of the portal, internal and external. The incoming issues must be documented and if possible, resolved. If quick resolution is possible then the issue should be forwarded on to the development team for deeper analysis and resolution Responsible for fulfilling the defined KPI’s of the service. This is a 1st and 2nd level support position User documentation, Knowledge Base Articles and How to’s should be created and maintained Regular feedback meetings with the development team to identify reoccurring issues or improvement potential System performance monitoring and feedback on user experience

Qualifications

Academic degree in Information Technology (Master) or comparable qualification

Long Term professional experience in Information Technology or comparable

Understanding and experience of ITIL processes and tools 

Experience in a support role 

Generic user management and role concepts 

Software development tools such as Jira, Confluence, Artifactory, Jenkins, Github, Grafana etc… 

MS- Windows, Linux, Microsoft Office

Excellent English written and spoken (optional: Basic German, Korean, Japanese, Chinese)

Good communication skills, experience in writing documentation for different purposes (ex. Users, admins, etc.),

Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:​

Training opportunities​ Mobile and flexible working models​ Sabbaticals​ and much more...​

Sounds interesting for you? ​



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