Senior Key Account Manager, DSP MEU

vor 3 Wochen

Bremen, Deutschland Amazon Deutschland E4 Transport GmbH Vollzeit
The Senior Key Account Manager (KAM) is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The KAM will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The KAM will work alongside Regional on The Road (OTR) managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability.
The KAM's find and execute value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance and reliable capacity. As trusted advisors, KAM's work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality.
The KAM's will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The KAM’s support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
The KAM will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. The role is field based and requires a significant level of travel.

Key job responsibilities
•Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
•Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
•Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
•Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
•Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
•Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)
•Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
•Be the voice of the DSP within and represent them within the AMZL business.
•Coach and ensure effective upskilling and utilization of tools.
•Deep dive to identify customer metric improvement opportunities.
•Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
•Improve driver standards to protect brand image

A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. A fluent level of German (written & spoken) are needed for the role. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

We are open to hiring candidates to work out of one of the following locations:

Bremen, HB, DEU | Bremerhaven, HB, DEU | Cloppenburg, NI, DEU | Emden, NI, DEU | Schortens, NI, DEU

BASIC QUALIFICATIONS

•Bachelor's degree.
•Experience: Prior professional experience in Operations, Last Mile or account or relationship management, small business logistics, or retail/vendor/supplier management.
•Experience working with third party resources on a regional/national scale.
•Experience working with a contingent workforce in a business with peak seasons.
•Strong analytical capability track record of digging into data and finding solutions for a variety of operational problems.
•Flexibility to work occasional non standard working hours as business demands during peak periods.
•C1+ level of English and German.

PREFERRED QUALIFICATIONS

•Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
•Experience project planning in ambiguous environment
•Strong communication (public speaking and writing).
•Enjoys analytical work and using data to provide thought-provoking and workable solutions.
•Proven experience of helping teams achieving goals.

  • Senior Key Account Manager, DSP MEU

    vor 2 Wochen

    Bremen, Deutschland Amazon TA Vollzeit

    The Senior Key Account Manager (KAM) is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The KAM will help kick start a net new business as well as...

  • Senior Key Account Manager, DSP MEU

    Vor 6 Tagen

    Bremen, Deutschland Amazon TA Vollzeit

    The Senior Key Account Manager (KAM) is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The KAM will help kick start a net new business as well as...

  • Senior Key Account Manager, DSP MEU

    vor 2 Wochen

    Bremen, Deutschland Amazon TA Vollzeit

    The Senior Key Account Manager (KAM) is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The KAM will help kick start a net new business as well as being...

  • Senior Key Account Manager, DSP MEU

    Vor 6 Tagen

    Bremen, Deutschland Amazon TA Vollzeit

    The Senior Key Account Manager (KAM) is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The KAM will help kick start a net new business as well as being...

  • Senior Key Account Manager, DSP MEU

    vor 2 Wochen

    Bremen, Deutschland Amazon TA Vollzeit

    The Senior Key Account Manager (KAM) is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The KAM will help kick start a net new business as well as being...

  • Key Account Manager

    vor 1 Monat

    Bremen, Deutschland PERSOLUT Personaldienstleistungen GmbH Vollzeit

    Key Account Manager (m/w/d) Wir suchen für unseren Kunden am Standort Bremen ab sofort im Rahmen der Direktvermittlung einen engagierten Key Account Manager (m/w/d) Kreuzfahrt / Frachter / ExportWir bieten • Eine Festanstellung b...

  • Senior Key Account Manager

    vor 3 Wochen

    Bremen, Deutschland EPM Scientific Vollzeit

    Senior Key Account Manager – North Germany (Hamburg/Bremen). Job Type: PermanentLocation: North Germany – Hamburg/Bremen.The Company Overview: A global market leader in the Life Science and Diagnostics market is looking for an expert to manage and distribute their high value instruments and reagents across the Clinical market.The specialist candidate...

  • Senior Key Account Manager

    vor 1 Woche

    Bremen, Deutschland EPM Scientific Vollzeit

    Senior Key Account Manager – North Germany (Hamburg/Bremen). Job Type: PermanentLocation: North Germany – Hamburg/Bremen.The Company Overview: A global market leader in the Life Science and Diagnostics market is looking for an expert to manage and distribute their high value instruments and reagents across the Clinical market.The specialist candidate...

  • KEY ACCOUNT MANAGER Vertriebsaußendienst M/W/D

    vor 2 Wochen

    Bremen, Deutschland PeDiMa Süd GmbH Vollzeit

    65.000€ Jahresbrutto | Dienstwagen | Home-Office Innovatives Unternehmen aus dem Bereich Verpackung, sucht Sie als Key Account Manager m/w/d am Standort Bremen. Bewerben Sie sich jetzt und gestalten Sie die Zukunft mit! KEY ACCOUNT MANAGER Vertriebsaußendienst M/W/D Wir bieten Ihnen als Key Account...

  • KEY ACCOUNT MANAGER Vertriebsaußendienst M/W/D

    Vor 7 Tagen

    Bremen, Deutschland PeDiMa Süd GmbH Vollzeit

    65.000€ Jahresbrutto | Dienstwagen | Home-Office Innovatives Unternehmen aus dem Bereich Verpackung, sucht Sie als Key Account Manager m/w/d am Standort Bremen. Bewerben Sie sich jetzt und gestalten Sie die Zukunft mit! KEY ACCOUNT MANAGER Vertriebsaußendienst M/W/D Wir bieten Ihnen als Key Account...

  • Key Account Manager

    vor 2 Monaten

    Bremen, Deutschland Oerlikon Vollzeit

    Key Account Manager (gn)  Als das führende Unternehmen in der Technologie thermischer Isolierung von Lithium-Ionen-Batteriesystemen in Elektroautos bieten wir den höchsten Standard für Sicherheit mit erstklassigen Hitzeschild-Lösungen für alle Elektroauto-Anwendungen. Damit trägt Oerlikon einen erheblichen Teil zur zukunftsträchtigen...

  • Key Account Manager

    vor 1 Woche

    Bremen, Deutschland Oerlikon Vollzeit

    Key Account Manager (gn)  Als das führende Unternehmen in der Technologie thermischer Isolierung von Lithium-Ionen-Batteriesystemen in Elektroautos bieten wir den höchsten Standard für Sicherheit mit erstklassigen Hitzeschild-Lösungen für alle Elektroauto-Anwendungen. Damit trägt Oerlikon einen erheblichen Teil zur zukunftsträchtigen...

  • National Key Account Manager

    Vor 7 Tagen

    Bremen, Deutschland KAESER KOMPRESSOREN SE Vollzeit

    National Key Account Manager (m/w/d) Unser dynamisches und stark wachsendes Familienunternehmen Kaeser Kompressoren ist einer der weltweit führenden Anbieter von Kompressoren und Produkten der Drucklufttechnik. Wir beschäftigen weltweit rund 8000 Mitarbeiter (m/w/d) und sind durch ein eigenes Vertriebs- und Servicenetz sowie exklusive Partnerfirmen global...

  • Key Account Manager

    vor 1 Monat

    Bremen, Deutschland PERSOLUT Personaldienstleistungen GmbH Vollzeit

    Key Account Manager (m/w/d) Wir suchen für unseren Kunden am Standort Bremen ab sofort im Rahmen der...

  • Key Account Manager

    vor 1 Woche

    Bremen, Deutschland PERSOLUT Personaldienstleistungen GmbH Vollzeit

    Key Account Manager (m/w/d) Wir suchen für unseren Kunden am Standort Bremen ab sofort im Rahmen der...

  • Key Account Manager IM B2B

    vor 2 Wochen

    Bremen, Deutschland Mascot International GmbH Vollzeit

    MASCOT® ist Europas führende Marke im Bereich Arbeitskleidung.* *Unsere mehr als 50 Kolleginnen und Kollegen im Außendienst-Team in Deutschland freuen sich auf Verstärkung.* *Attraktives Vergütungsmodell mit Fixgehalt und Provision * Neutraler Firmenwagen mit attraktiver Ausstattung und Privatnutzung * Unbefristetes Arbeitsverhältnis und ein...

  • Key Account Manager

    vor 1 Woche

    Bremen, Bremen, Deutschland Bachmann electronic GmbH Vollzeit

    ?Deine Passion - lebendige TechnikDurch dich erhalten Projekte ihre Initialzündung und deine Begeisterung steckt nicht nur unsere Kunden an. Die Bachmann Monitoring GmbH ist eines der führenden Unternehmen im Bereich von innovativen Lösungen für die Zustandsüberwachung in der Windenergie und in Industrieapplikationen. Als Teil der Bachmann-Gruppe bieten...

  • Key Account Manager

    vor 2 Monaten

    Bremen, Bremen, Deutschland Bachmann electronic GmbH Vollzeit

    ?Deine Passion - lebendige TechnikDurch dich erhalten Projekte ihre Initialzündung und deine Begeisterung steckt nicht nur unsere Kunden an. Die Bachmann Monitoring GmbH ist eines der führenden Unternehmen im Bereich von innovativen Lösungen für die Zustandsüberwachung in der Windenergie und in Industrieapplikationen. Als Teil der Bachmann-Gruppe bieten...

  • Key Account Manager

    vor 1 Woche

    Bremen, Bremen, Deutschland Bachmann electronic GmbH Vollzeit

    Deine Passion - lebendige TechnikDurch dich erhalten Projekte ihre Initialzündung und deine Begeisterung steckt nicht nur unsere Kunden an. Mit Headquarter in Feldkirch und mehr als 500 Mitarbeitenden, sind wir ein stark expandierendesUnternehmen und entwickeln einzigartige Automatisierungs- und Systemlösungen für Kundenrund um den Globus. Für unsere...

  • Key Account Manager

    vor 2 Monaten

    Bremen, Bremen, Deutschland Bachmann electronic GmbH Vollzeit

    Deine Passion - lebendige TechnikDurch dich erhalten Projekte ihre Initialzündung und deine Begeisterung steckt nicht nur unsere Kunden an. Mit Headquarter in Feldkirch und mehr als 500 Mitarbeitenden, sind wir ein stark expandierendesUnternehmen und entwickeln einzigartige Automatisierungs- und Systemlösungen für Kundenrund um den Globus. Für unsere...