Manager IT-Onsite Support

vor 3 Monaten

Dillenburg, Deutschland GULP – experts united Vollzeit

For our client in the Dillenburg area , we are currently looking for a full-time (40h) Manager (m/f/d) IT Onsite Support as part of a direct placement. In your future role, together with your team, you will ensure the smooth operation and continuous development of the company's internal IT services.

Here's what our clients offer

A permanent position in an internationally established, successful IT services company that promotes your professional and personal development through, for example, in-house development opportunities and a personalized career plan Flexibility for work and leisure: attractive working time model with flexitime account and the option of mobile working (20% remote working possible) Various additional benefits and employee offers, such as vacation and Christmas bonuses, company pension scheme, corporate benefits with numerous offers from renowned brands, bike leasing, etc.

Your tasks

Leading the team: You will lead the IT Onsite Support team, promote collaboration and work with your team members to ensure the smooth operation of the IT infrastructure on site. Strategic planning: You develop and implement strategies to improve IT service management processes. Process optimization: You analyze existing processes and identify potential for optimization in order to increase the efficiency and quality of IT services. Project management: You will plan and coordinate IT projects and rollouts, ensure that they are completed on time and within budget, and monitor progress. Communication and collaboration: You will act as an interface between the IT support team, other departments and external service providers to ensure smooth communication and collaboration. Quality assurance: You monitor compliance with quality standards and ensure that IT services meet user requirements and expectations. Training and development: You identify training needs and organize further training measures to continuously improve the skills and knowledge of team members.

Your profile

Completed training or studies in the IT sector or a comparable qualification Several years of professional experience in IT support or IT service management, coupled with initial management experience Sound knowledge in the areas of incident, change, problem and configuration management Strong communication and teamwork skills High customer orientation and problem-solving skills Independent and structured way of working Business fluent German and good written and spoken English skills

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