Senior Process Lead

vor 3 Wochen

Munich, Deutschland Digital Charging Solutions GmbH Vollzeit
Senior Process Lead (f/m/d) - FinTech (Order 2 Cash) at Digital Charging Solutions GmbH | softgarden View job here Electrify your career

We believe the future of mobility is electric Join an enthusiastic international team with a common vision of the future of mobility and be part of transforming the automotive industry.Charging needs to be simple and easy to use, therefore we focus on digitized and customer-oriented services.We develop white label public charging solutions for automotive OEMs and fleet operators. These services provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for public charging in an easy and seamless way.Since the beginning of 2019, Digital Charging Solutions GmbH has been part of the mobility joint venture between the BMW Group and Daimler AG. CHARGE NOW is a service of DCS and part of this joint venture, which aims to strengthen sustainable mobility together with FREE NOW.

Senior Process Lead (f/m/d) - FinTech (Order 2 Cash)
  • Full Time
  • Mies-van-der-Rohe-Straße 6, 80807 München, Deutschland
  • With Professional Experience
  • 6/3/24
Your mission

Join our team as an industry leader in eMobility services, where innovation and excellence drive our mission to revolutionize the driver journey. We are seeking a dedicated Senior Process Lead to take charge of our critical order-to-cash process, enhancing efficiency of our driver journey and delivering outstanding customer experiences. 

As the Senior Process Lead, you will own and develop one of our core business processes related to the driver journey. Your role will involve functional leadership of process participants across the entire process chain, ensuring optimal task and resource allocation. You will steer core process performance against key performance indicators (KPIs) and spearhead improvement initiatives.

  • Develop and enhance our order-to-cash process with a focus on the driver journey, ensuring seamless operation and customer satisfaction

  • (Functionally) lead and coordinate process participants, ensuring efficient task and resource allocation, develop and grow the team alongside our business objectives

  • Monitor and steer process performance against KPIs, identifying and driving improvement measures and optimize quality and cost to value throughout your process

  • Act as a subject matter expert in operational excellence methodologies and best practices, be a focal point of process excellence within the organization

  • Foster technical, procedural, and organizational improvements in collaboration with stakeholders from IT and business units 

  • Serve as a bridge between operations and other functional areas, facilitating cross-functional collaboration with teams such as IT, Product Management, Key Account Management, and Procurement

  • Drive the standardization of process management, emphasizing automation, scalability, and transparency

  • Define team goals aligned with company targets, ensuring adherence to Objectives and Key Results (OKRs), Operational Level Agreements (OLAs), and Service Level Agreements (SLAs), implementing corrective actions as necessary 

 

Your profile  

  • Degree in Business Administration, Operations Management, Engineering, IT, or a related field. 

  • At least 7- 10 years of experience in a leading role in Digital Services or FinTech fields with proven track record in steering and developing automated processes at scale 

  • Proven experience in Process Management, preferably in IT-driven organizations such as eCommerce, mobility, or service industries. 

  • Strong leadership skills and experience with the ability to manage complex environments and multiple stakeholders effectively. 

  • Excellent process and project management skills, with a demonstrated ability to drive initiatives from conception to implementation through a challenging IT and services environment. 

  • Excellent communication skills in both German and English, with strong interpersonal abilities and a collaborative leadership approach. 

  • Ability to thrive in a dynamic, fast-paced environment with a self-driven, structured, and analytical working style. 

  • Proficiency in MS Office, Atlassian Suite, and other relevant software applications as e.g.SAP S4 HANA. 

 We offer
  • A unique opportunity combining the energy of a start-up with the power of  BMW, Mercedes Benz Mobility & bp
  • Working on products & services with a high social impact
  • An international team of talented people who love what they do and live a collaborative spirit
  • An open minded culture with room for growth and the freedom to bring in own ideas
  • Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget,  offsite/ team events & much more
  • Modern, sunny offices in Berlin & Munich
  • up to 3 days of home office in a week

… and of course the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment  

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration. 

 Get in touch

Excited about being a part of the transition to e-mobility?

Then send us your application with your CV and motivational statement including your earliest starting date and salary expectations.

Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.

We are looking forward to hearing from you

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