Global Business Solution Manager, Sensor Support
vor 4 Monaten
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by decade's end – reaching 1 billion more than we do today, each year. Our 113,000 colleagues serve people in more than 160 countries.
About the Position:
The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.
Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of > $5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.
As Global Business Solutions Manager , this position reports to the Senior Director, Global Customer Experience (GCX) and will be part of the Global Experience Innovation team (GXI) in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience and this position will be responsible for designing, developing, and prototyping solutions and services based on input of Global Market Insights (GMI), Global Experience Operations (GXO) and Global Commercial Operations (GCO). You will design solutions throughout Customer journeys which are anchored to five Signature Moments aligned with business priorities/stakeholders. By rapidly prototyping and evaluating, this position will be actively inputting into strategic planning of solutions, processes and service development ensuring efficient scalability, speed and value creation.
Key Responsibilities
Responsible as global owner for one of the five Signature Moments which are extensively described along the Customer Experience Blueprint & Roadmap.
Work closely with the Global Product Owners and have a high level of understanding of the status of each Service they are responsible for to stay connected with major workstream progress and deliverables.
Work seamlessly within Global Experience Innovation and global owners of other Signature Moments to ensure consistency and alignment of purpose to attain the GCX goal of unified and best-in-class customer experience.
Lead the prototyping, testing and iterating of business solutions you are designing, and working closely with Data & Analytics team to evaluate the feasibility and scaling of solutions.
Adopt agile ways of working to rapidly innovate solutions and/or processes while engaging with pilot markets and Business Partners to identify key results and performance metrics to drive customer acquisition and/or retention.
Qualification & Skills
Bachelor's degree in Marketing, Digital Marketing, Psychology, Behavioural Sciences background or an equivalent qualification; Master's degree is a plus
At least 7-10 years of experience in digital marketing, with a focus on customer experience optimization
Strong understanding of CRM, SEO, SEM and digital marketing channels, including social media
Professional experience in at least two different categories, ideally one of which Mass-Market/FMCG
Proficiency in marketing automation and analytics tools
Customer-centric mindset and a deep understanding of customer behaviors
Proven track-record of successful delivery experiences through digital marketing
Action and solution-oriented; self-driven, pro-active and hands-on
Good analytical skills
Demonstrates deep understanding of empathy along overall Customer Experience as well as specific touchpoints
Team-player who enjoys taking on accountability and connecting with people in an international team.
Ability to work with Cross-Functional teams where sharing is caring attitude is a must.
Proven experience in test-and-learn methodologies and ability to document and quantify their effects.
Excellent communication skills in English and proficiency in a second language preferred but not a must.
Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours.
Travel up to 30% will be required.
Working At Abbott
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance.
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health
Paid time off.
-
Global Business Solution Manager, Sensor Support
vor 4 Monaten
Wiesbaden-Delkenheim, Deutschland Abbott Laboratories VollzeitAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by...
-
Customer Service Representative
vor 2 Wochen
Wiesbaden, Hessen, Deutschland CSC Global VollzeitAbout CSC GlobalCSC Global is a leading provider of global business solutions, offering a range of services to clients worldwide. With a presence in over 140 jurisdictions, we provide knowledge-based solutions to businesses of all sizes.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our global...
-
Customer Service Representative
vor 2 Wochen
Wiesbaden, Hessen, Deutschland CSC Global VollzeitAbout CSC GlobalCSC Global is a leading provider of global business solutions, offering a range of services to clients worldwide. With a presence in over 140 jurisdictions, we provide knowledge-based solutions to businesses of all sizes.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our global...
-
Client Service Representative
vor 2 Wochen
Wiesbaden, Hessen, Deutschland CSC Global VollzeitAbout the RoleCSC Global is seeking a highly skilled Client Service Representative to join our team. As a key member of our global business solutions team, you will be responsible for providing exceptional customer service to our clients, managing digital assets, and working closely with our product managers to drive business growth.Key...
-
Client Service Representative
vor 2 Wochen
Wiesbaden, Hessen, Deutschland CSC Global VollzeitAbout the RoleCSC Global is seeking a highly skilled Client Service Representative to join our team. As a key member of our global business solutions team, you will be responsible for providing exceptional customer service to our clients, managing digital assets, and working closely with our product managers to drive business growth.Key...
-
Client Service Representative
vor 1 Woche
Wiesbaden, Hessen, Deutschland CSC Global VollzeitAbout CSC GlobalCSC Global is a leading provider of global business solutions, dedicated to delivering exceptional service and support to our clients worldwide.Job SummaryWe are seeking a highly skilled Client Service Representative to join our team in Wiesbaden, Germany. As a Client Service Representative, you will be responsible for managing a portfolio of...
-
Client Service Representative
vor 1 Woche
Wiesbaden, Hessen, Deutschland CSC Global VollzeitAbout CSC GlobalCSC Global is a leading provider of global business solutions, dedicated to delivering exceptional service and support to our clients worldwide.Job SummaryWe are seeking a highly skilled Client Service Representative to join our team in Wiesbaden, Germany. As a Client Service Representative, you will be responsible for managing a portfolio of...
-
Solution Manager Enforcement Solutions
vor 2 Wochen
Wiesbaden, Hessen, Deutschland VITRONIC VollzeitJob SummaryVITRONIC is seeking a highly skilled and experienced professional to fill the role of Solution Manager Enforcement Solutions. As a key member of our Business Unit Traffic, you will be responsible for managing segments of our enforcement solution portfolio, driving business growth, and ensuring the delivery of innovative and market-oriented...
-
Solution Manager Enforcement Solutions
vor 2 Wochen
Wiesbaden, Hessen, Deutschland VITRONIC VollzeitJob SummaryVITRONIC is seeking a highly skilled and experienced professional to fill the role of Solution Manager Enforcement Solutions. As a key member of our Business Unit Traffic, you will be responsible for managing segments of our enforcement solution portfolio, driving business growth, and ensuring the delivery of innovative and market-oriented...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC VollzeitJoin a leader in image processing technology: VITRONIC Group is at the forefront of innovation, combining advanced technology with a dedicated team to shape the future. Our culture promotes partnership and appreciation, fostering an environment where employees can thrive. With a workforce of 900 in Wiesbaden and an additional 500 globally, we offer a dynamic...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC Machine Vision VollzeitVITRONIC Group is at the forefront of image processing technology, consistently setting benchmarks for the future. Our growth is complemented by a corporate culture that values partnership and collaboration. With a dedicated team of 900 in Wiesbaden and 500 globally, we offer a dynamic work environment filled with opportunities for personal and...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC VollzeitVITRONIC Group is at the forefront of image processing technology, setting benchmarks for the future with a dedicated team and advanced solutions. Our culture emphasizes partnership and appreciation, fostering an environment where innovation thrives.We are currently seeking aSolution Manager for Enforcement Solutionswithin our Products & Solutions division...
-
Traffic Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC Machine Vision VollzeitVITRONIC Group stands at the forefront of innovation in image processing technology. With a commitment to excellence and a collaborative work environment, we have cultivated a culture that values partnership and growth. Our team of 900 in Wiesbaden, along with 500 global colleagues, is dedicated to tackling challenging projects that drive individual...
-
Traffic Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC Dr.-Ing. Stein Bildverarbeitungssysteme GmbH VollzeitJoin a pioneering technology leader in image processing: At VITRONIC Group, we are committed to setting benchmarks for the future. Our culture is built on partnership and appreciation, even amidst continuous growth. We offer challenging tasks, a dynamic work environment, a sense of community, and personalized development paths with colleagues both locally...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC Dr.-Ing. Stein Bildverarbeitungssysteme GmbH VollzeitJoin a leader in the high-tech sector of image processing: The VITRONIC Group is at the forefront of innovation, driven by a dedicated team that values collaboration and growth. We pride ourselves on maintaining a supportive corporate culture that fosters personal development and teamwork across our global locations. To enhance our 'Products & Solutions'...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC VollzeitVITRONIC Group is at the forefront of image processing technology, combining innovation with a collaborative work environment. Our growth is accompanied by a strong corporate culture that values partnership and teamwork. With a workforce of 900 in Wiesbaden and an additional 500 globally, we offer diverse opportunities for personal and professional...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC Dr.-Ing. Stein Bildverarbeitungssysteme GmbH VollzeitJoin a pioneering technology leader in image processing: The VITRONIC Group is at the forefront of innovation, setting benchmarks for the future. Our growth is matched by a culture of appreciation and partnership, offering a collaborative environment with diverse challenges and opportunities for personal development. To enhance our 'Products & Solutions'...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC Machine Vision VollzeitVITRONIC Group is at the forefront of image processing technology, setting benchmarks for the future with a dedicated team and advanced solutions. Our continuous growth is complemented by a supportive corporate culture that values collaboration. With a workforce of 900 in Wiesbaden and an additional 500 globally, we offer a diverse and enriching work...
-
Enforcement Solutions Product Manager
vor 1 Monat
Wiesbaden, Hessen, Deutschland VITRONIC VollzeitVITRONIC Group is a leader in advanced image processing technology, committed to innovation and excellence. Our collaborative culture fosters growth and development, making us a unique workplace with a family-like atmosphere.We are currently seeking aSolution Manager for Enforcement SolutionsWithin our Business Unit Traffic, based in Wiesbaden, VITRONIC...
-
Wiesbaden, Hessen, Deutschland CSC Global VollzeitAbout the RoleCSC Global is a leading provider of global business solutions, and we are seeking a highly skilled Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service to internal and external clients, ensuring timely and effective resolution of service issues.Manage a portfolio of digital assets, including...
