Customer Success Manager
vor 2 Wochen
We are Eplan. Design, planning and engineering professionals and software specialists, driving industrial automation, integration and digital transformation. We are part of the Friedhelm Loh Group. A family-run business and global player, an innovation leader and internationally recognised as a top employer. We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions Customer Success Manager (m/f/d) Responsibilities * Support pre-sales activities alongside Sales and Business Development team * Develop and maintain requirements documents for CSM pre-sales customer engagements * Provide pre-sales technical knowledge to address customer questions, concerns, challenges * Collaborate with Sales and Marketing on development of educational materials for use in pre-sales * Technical interface for internal and external technical stakeholders * Conduct customer on-boarding * Conduct follow up actions to achieve customer retention targets Profile * University degree (preferably in IT or engineering), or comparable qualifications * At least two years of professional experience in IT, engineering, SaaS implementations or similar roles * Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API * interfaces, ERP systems and interfaces and cloud technologies * Excellent communication skills with ability to project confidence with stakeholders at all levels * Team player with a high level of self-motivation, flexibility, assertiveness, and commitment * Ability to travel nationally and internationally * Fluent in German and English We offer * We shape the future: globally successful, innovative and forward-looking - with the values of a family business * We take a long-term approach to collaboration: we act responsibly, focus on team spirit and offer opportunities for personal development (e.g. Loh Academy) * More flexibility for work and leisure: attractive working time model and the option of mobile working * Numerous additional benefits and employee offers, e.g. company pension scheme, corporate benefits, bike leasing, free employee parking, etc. Contact We are looking forward to receiving your online application , appreciating an indication on your availability and salary expectations. For more information, please go to or get in touch with Elif Tunc, tel. . Jetzt bewerben
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