Expert IT Onsite-Experience
vor 4 Monaten
Passion for Innovation. Compassion for Patients.
With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.
In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer.
Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries and Canada.
For our headquarter in Munich we are seeking highly qualified candidates to fill the position:
Expert IT Onsite-Experience (m/f/x)
Purpose of the function
As Expert IT Onsite-Experience you support your customers at the ITxBar around IT topics and inspire them with first-class service and support. You make sure that all ITxBar visits create a positive experience to the users." As Expert IT Onsite-Experience you listen to your customers' concerns and understand the needs in terms of IT products, services and processes. You ensure that your customers get the best possible out of the IT services and thus benefit to the maximum. You also inspire your customers by providing quick and straightforward assistance and you are concerned that your customers know and understand the latest products and services and use them successfully where possible. You design and operate the ITxBar in such a way that customers are always happy to come back and report positively on the experience they have had.
Responsibilities
As Expert IT Onsite-Experience you handle a variety of tasks and covers a wide range of topics. You accompanie your customers through every phase of the customer journey at the ITxBar.
Be the first point of contact for all customer requests at the ITxBar Immediate solution for "small" tasks (solvable within 5 minutes) Coaching customers around IT issues & handling how-to questions Ensure dispatching for issues that cannot be solved by the customer (ex. help the customer to open a ticket via the chatbot)
Perform IT Standup (Lightning) Training Sessions
Identify topics and select/assign possible speakers Set up, organize and run a training session for customers (10 to 15 minutes) once per week Make sure a proper feedback process from participants is in place
Additional tasks (when there are no customers at the IT Service Experience Point)
Identify IT hot-topics (ticket dashboard) and derive actions for IT Service Point (tips & tricks, lunch & learns, etc.), report problem candidates Knowledge building and data quality CORA Check (quick check functionality, inventory, etc. of IT Vendor machine) Create reports and trend analysis
Maintain proactive exchange with onsite support and service desk
Prioritization of tasks for local onsite Coordination of pickup or return of IT equipment
Requirements
You have special knowledge in the IT field and preferably have a degree in business informatics or business administration (IT-related) You have at least 2 years of professional experience in a similar role You have a winning personality and a talent for building relationships You have a passion for IT support and excellent communication skills You are willing to take responsibility and act on your own initiative You have empathy and are able to communicate appropriately with customers in challenging situations You have specialist knowledge in the field of IT and, more desirably, have completed a degree in business informatics or business administration (with IT aspects) You are interested in innovative, digital topics and can explain new things to customers quickly and understandably Fluent in speaking English and German Extroverted, passionate, proactive, positive, optimistic and creative Affinity for IT and digitalization
Why work with us?
Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.
-
IT Onsite Experience Expert
vor 3 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleWe are seeking a highly skilled IT Onsite Experience Expert to join our team at Daiichi Sankyo Europe. As an IT Onsite Experience Expert, you will be responsible for providing exceptional IT support and service to our customers.Key ResponsibilitiesBe the first point of contact for all customer requests at the IT Service Experience PointProvide...
-
IT Expert Onsite Experience
Vor 4 Tagen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleWe are seeking a highly skilled IT Expert Onsite Experience to join our team at Daiichi Sankyo Europe. As an IT Expert Onsite Experience, you will be responsible for providing exceptional IT support to our customers at the ITxBar, ensuring a positive experience and inspiring them with first-class service and support.Key ResponsibilitiesBe the...
-
IT Expert Onsite Experience
Vor 4 Tagen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleWe are seeking a highly skilled IT Expert Onsite Experience to join our team at Daiichi Sankyo Europe. As an IT Expert Onsite Experience, you will be responsible for providing exceptional IT support to our customers at the ITxBar, ensuring a positive experience and inspiring them with first-class service and support.Key ResponsibilitiesBe the...
-
IT Onsite Expert
vor 3 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the lives of patients worldwide.Job SummaryWe are seeking a highly skilled IT Onsite Expert to join our team in Munich, Germany. As an IT Onsite Expert, you will be responsible for...
-
IT Expert Onsite Experience
vor 1 Woche
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleWe are seeking a highly skilled and motivated IT Expert Onsite Experience to join our team at Daiichi Sankyo Europe. As a key member of our IT team, you will be responsible for providing exceptional customer service and support to our customers at the ITxBar.Key ResponsibilitiesBe the first point of contact for all customer requests at the...
-
IT Expert Onsite Experience
vor 1 Woche
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleWe are seeking a highly skilled and motivated IT Expert Onsite Experience to join our team at Daiichi Sankyo Europe. As a key member of our IT team, you will be responsible for providing exceptional customer service and support to our customers at the ITxBar.Key ResponsibilitiesBe the first point of contact for all customer requests at the...
-
IT Expert Onsite Experience
Vor 6 Tagen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleWe are seeking a highly skilled and motivated IT Expert Onsite Experience to join our team at Daiichi Sankyo Europe. As a key member of our IT team, you will be responsible for providing exceptional customer service and support to our customers at the ITxBar.Key ResponsibilitiesBe the first point of contact for all customer requests at the...
-
IT Expert Onsite Experience
Vor 6 Tagen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleWe are seeking a highly skilled and motivated IT Expert Onsite Experience to join our team at Daiichi Sankyo Europe. As a key member of our IT team, you will be responsible for providing exceptional customer service and support to our customers at the ITxBar.Key ResponsibilitiesBe the first point of contact for all customer requests at the...
-
IT Onsite Expert
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the lives of patients worldwide.Job SummaryWe are seeking a highly skilled IT Onsite Expert to join our team in Munich, Germany. As an IT Onsite Expert, you will be responsible for...
-
IT Onsite Expert
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the lives of patients worldwide.Job SummaryWe are seeking a highly skilled IT Onsite Expert to join our team in Munich, Germany. As an IT Onsite Expert, you will be responsible for...
-
IT Onsite Expert
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the lives of patients worldwide.Job SummaryWe are seeking a highly skilled IT Onsite Expert to join our team in Munich, Germany. As an IT Onsite Expert, you will be responsible for...
-
IT Onsite Expert
vor 3 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the lives of patients worldwide.Job SummaryWe are seeking a highly skilled IT Onsite Expert to join our team in Munich, Germany. As an IT Onsite Expert, you will be responsible for...
-
IT Onsite Expert
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout Daiichi Sankyo EuropeDaiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the lives of patients worldwide.Job SummaryWe are seeking a highly skilled IT Onsite Expert to join our team in Munich, Germany. As an IT Onsite Expert, you will be responsible for...
-
IT-Systemintegrator im Onsite-Service
vor 1 Woche
Munich, Bayern, Deutschland microCAT IT-Service GmbH VollzeitUnser AngebotWir suchen einen IT-Systemintegrator/IT-Systemtechniker, der Teil unseres Onsite-Service-Teams wird und folgende Aufgaben übernimmt:Onsite-Service bei unseren Kunden in Hamburg und UmgebungDurchführung von Rollouts und Installationen bei unseren KundenBetreuung von Hardware-ProduktenProjektarbeit bei unseren KundenAls Teil unseres Teams werden...
-
IT-Systemintegrator im Onsite-Service
vor 1 Woche
Munich, Bayern, Deutschland microCAT IT-Service GmbH VollzeitUnser AngebotWir suchen einen IT-Systemintegrator/IT-Systemtechniker, der Teil unseres Onsite-Service-Teams wird und folgende Aufgaben übernimmt:Onsite-Service bei unseren Kunden in Hamburg und UmgebungDurchführung von Rollouts und Installationen bei unseren KundenBetreuung von Hardware-ProduktenProjektarbeit bei unseren KundenAls Teil unseres Teams werden...
-
IT-Systemintegrator im Onsite-Service
vor 1 Woche
Munich, Bayern, Deutschland microCAT IT-Service GmbH VollzeitUnser AngebotWir suchen einen IT-Systemintegrator/IT-Systemtechniker, der Teil unseres Onsite-Service-Teams wird und folgende Aufgaben übernimmt:Onsite-Service bei unseren Kunden in Hamburg und UmgebungDurchführung von Rollouts und Installationen bei unseren KundenBetreuung von Hardware-ProduktenProjektarbeit bei unseren KundenAls Teil unseres Teams werden...
-
IT-Systemintegrator im Onsite-Service
vor 1 Woche
Munich, Bayern, Deutschland microCAT IT-Service GmbH VollzeitUnser AngebotWir suchen einen IT-Systemintegrator/IT-Systemtechniker, der Teil unseres Onsite-Service-Teams wird und folgende Aufgaben übernimmt:Onsite-Service bei unseren Kunden in Hamburg und UmgebungDurchführung von Rollouts und Installationen bei unseren KundenBetreuung von Hardware-ProduktenProjektarbeit bei unseren KundenAls Teil unseres Teams werden...
-
IT Support Expert
vor 1 Monat
Munich, Bayern, Deutschland CB IT-Systeme GmbH VollzeitÜber CB IT-Systeme GmbHCB IT-Systeme GmbH ist seit mehreren Jahren ein zuverlässiger Partner für stabile IT-Infrastrukturen und bietet seine Dienstleistungen für anspruchsvolle Kunden in der Region an. Unser Ziel ist es, unsere Services bei neuen Kunden zu etablieren und unser Team weiter auszubauen. Unsere UnternehmenskulturWir legen großen Wert auf...
-
IT Service Management Expert
vor 3 Wochen
Munich, Bayern, Deutschland Expert Resource VollzeitAbout the RoleWe are seeking a highly skilled IT Service Management Expert to join our team at Expert Resource. As a ServiceNow Solutions Architect, you will play a key role in driving digital transformation for our clients.Key ResponsibilitiesExpert Advisor: Provide strategic guidance to our clients on ITIL process optimization and ServiceNow module...
-
Onsite Supporter Experts
vor 4 Monaten
Munich, Deutschland saaroluna Vollzeit\*\*Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich. Aktuell suchen wir für unser spannendes Projekt eine(n) Onsite Supporter Experts (m/w/d)\*\* Aufgaben \#Aufbau, Inbetriebnahme und Reparatur von Clients und Druckern beim Kunden \#Konfiguration von Systemen (BIOS...
