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Metering & Billing Officer
vor 4 Monaten
Metering and Billing Officer
Salary: £35000
Location: Hybrid working - Bradford Office and Home
Anchor is looking for a dynamic Metering and Billing Officer to join our Energy & Sustainability Team. A third of Anchor’s locations benefit from communal heating systems (heat networks), and this is set to grow on our pathway to net zero as we adopt clean, efficient communal heat networks across our stock as part of a wider retrofitting strategy. This role offers the opportunity to make a meaningful impact on energy efficiency and support for our residents.
Accurate metering and transparent billing is a key part of delivering reliable, clean heating to Anchor’s residents. The Metering and Billing Officer will be monitoring and coordinating a wide range of technical, administrative and customer service functions on our growing heat network portfolio, working with teams across Anchor to ensure exceptional customer service.
This role is also responsible for developing Anchor’s metering and billing service to drive improved efficiency and performance and prepare the service for growth and change – including preparing for incoming Heat Network regulation from 2024/25 onwards. The role will manage current energy efficiency funding streams, identify and pursue available energy efficiency funding opportunities to benefit Anchor.
Accurate metering and transparent billing is a key part of delivering reliable, clean heating to Anchor’s residents. This role is pivotal in driving improved standards and customer service for Anchor residents’ metering and billing.
You have knowledge and experience of:
Current and incoming legislation regarding heat networks Cross organisational working and engaging stakeholders Energy management software Metering & Billing software Data management and analysis Customer service The full range of Microsoft OfficeIdeally, you also have
Previous experience of heat network billing related role Office-based customer service experienceYou are someone:
Able to act on your own initiative, lead and adapt to change. With strong IT and analytical skills, data and evidenced based thinking, analysis and meaningful reporting. Able to analyse trends and draw out recommendations. With an attention to detail and ability to problem solve proactively providing creative and innovative solutions. Able to provide effective and clear communication. With an understanding of boilers and heating management systems.If you are passionate about energy efficiency and sustainability and have qualifications and experience in energy metering and billing, we encourage you to apply. Join us in making a difference in the lives of older people while contributing to a greener
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
Gym, fitness and wellbeing discounts Mental health support Flexible working options Access to online GP appointmentsFinance
Pension plan – contribute between 4% and 8% and we’ll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and moreCareer
Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunitiesTo see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
