Business Analyst
vor 6 Monaten
Deine Aufgaben
Business Analyst - ServiceNow Consulting (w/m/d) wirst Du bei uns mit einem erfolgreich abgeschlossenen Studium der Fachrichtungen (Wirtschafts-)Informatik, Wirtschaftswissenschaften, Wirtschaftsingenieurwesen, Naturwissenschaften oder einer vergleichbaren Studienrichtung. Zudem bringst Du Erfahrung im Bereich Consulting / Professional Services sowie mindestens 2 Jahre Erfahrung in der Geschäftsanalyse bei technologiegestützten Service-Management-Transformationen mit, gerne ServiceNow bevorzugt, aber auch jede andere ergänzende Technologie, z. B. HPSM/Remedy. Idealerweise besitzt Du Zertifizierungen in ServiceNow CSA, Agile Methoden, ITIL, Business Analyst. Du konntest bereits Pre-Sales-Erfahrung, einschließlich Antworten auf RFIs, RFPs und Präsentationen für Kund:innen (idealerweise im ServiceNow Umfeld) sammeln. Des Weiteren bist Du erfahren in der Leitung von Offshore-Entwicklungsteams und mit anderen ServiceNow-Produkten außer ITSM, z. B. SecOps, ITOM, HR, CSM, IRM, VRM vertraut. Du besitzt außergewöhnliche organisatorische Fähigkeiten sowie die Fähigkeit ohne Aufsicht und in einem schnelllebigen Umfeld mit rasch wechselnden Prioritäten an mehreren Projekten und Initiativen zu arbeiten. Du kannst offen, ehrlich, konsistent und klar kommunizieren, um unsere Stakeholder:innen zu beeinflussen und auf ein vorgeschlagenes Konzept einzustimmen. Verhandlungsgeschick, Überzeugungskraft und Teamfähigkeit sowie gute Deutschkenntnisse runden Deine Qualifikationen ab.
Dein Profil
Du willst Dein Team bei technischer Umsetzung von Transformationsprojekten auf der ServiceNow-Plattform unterstützen und Deine Expertise stetig weiterentwickeln? Dann kannst Du Dich hier einbringen:
Du managst sowohl Onshore- als auch Offshore-Ressourcen und bist für die Projektphasen Design-, Build-, Test- und auch Implementierungsaktivitäten in einem agilen Umfeld verantwortlich. Die Aufnahme von Anforderungen und Übersetzen bzw. Vereinfachen dieser für technische Entwickler:innen durch Verfassen von User Stories fällt ebenfalls in Deinen Aufgabenbereich. Du entwickelst und überprüfst Test Cases inkl. der Verwendung des Automated Testframeworks zudem erstellst Du rollenspezifisches Schulungsmaterial. Darüber hinaus übernimmst Du die Bereitstellung von technischem Input für den Vertriebsprozess, einschließlich Lösungsfindung, Schätzung, Erstellung und Präsentation von Kund:innenangeboten in den Bereichen ITx, SecOps, IRM, VRM, HR, CSM und Custom Apps. Du leitest neue Kolleg:innen an und unterstützt den Ausbau der KPMG ServiceNow Practice. Die Unterstützung bei der Entwicklung von KPMGs Serviceangeboten, die auf der ServiceNow-Plattform basieren, runden Dein Aufgabengebiet in Zusammenarbeit mit funktionsübergreifenden Teams sowohl in Deutschland als auch weltweit ab.
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