Support employee

vor 3 Wochen

Plochingen, Deutschland GULP – experts united Vollzeit

On behalf of our business partner, we are currently looking for a qualified support employee (f/m/d) with ECU experience . Use our service as a springboard into the team of a renowned automotive supplier in Plochingen . Apply directly online now - or contact us by phone or e-mail. By the way: We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.

Here's what we offer

Skills development through a variety of e.learnings As a rule, a permanent employment contract independent of the assignment Monthly changing employee offers, e.g. for technology, fashion, cars, hotel chains, etc.

Your tasks

2nd level support for automotive workshops for repair and diagnostic questions for vehicles using IAM and OE tools for remote procedures such as diagnostics parameterization, calibration, flashing Use of the vehicle brand's software / diagnostic software to find and implement the appropriate solution Vehicle-specific spare parts ordering and support for vehicle repairs Communication with the customer using portal chat, telephone, Visual Connect Pro and CDB ticketing

Your profile

Professional training or studies with a strong IT focus Professional experience in cars and their technical systems advantageous: vehicle IT, ESI tronic Knowledge of OE and IAM tools Knowledge of flashing control units Telephone experience, communication skills for technical repairs, knowledge of local culture Ability to listen actively, understand complex issues and describe them clearly High degree of customer orientation, friendly in stressful situations Flexibility in terms of time and work content, loyalty Fluent German language skills Very good knowledge of English Knowledge of French is an advantage

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