Intern, Cx Insights
vor 1 Monat
The Position
Rollenbeschreibung:
Unterstützung der automatisierten und skalierbaren Integration von Kunden-Insights in Mitarbeiter-Prozesse und -Systeme im Vertriebs- und Service-Bereich) innerhalb des gesamten, globalen Roche Diagnostics Division
Definition und Roll-out von Kommunikations- und Change-Management-Konzepten in Richtung aller Roche Diagnostics Ländergesellschaften (Affiliates)
Überprüfung und Verbesserung sowie Instandhaltung der existierenden und neu definierten Kommunikations-Kanäle
Ausarbeitung und Implementierung eines Erfolgs-Mess-Systems für Customer Experience Insights und die entsprechenden Tools und Kanäle
Implementierung von Massnahmen zur Adoption von CX Insights Initiativen innerhalb der global Community
Ad-hoc Unterstützung von Schüssel-Projekten im Team
Erwartungen:
Extrovertierte und kommunikative Persönlichkeit, die das Arbeiten in einem sehr kollaborativen Umfeld schätzt
Exzellente Kommunikation auf Englisch in Schrift und Wort
Fähigkeit und Motivation ad-hoc Aufgaben zu übernehmen und in einem dynamischen Umfeld schnell neue Tätigkeiten aufzugreifen
Ideale KandidatInnen haben Erfahrung im Bereich Change Management und der Implementierung von globalen Lösungen an lokale Vertriebsgesellschaften
Erfahrungen im Bereich Customer Experience Measurement ist von Vorteil
Erfahrungen im Bereich Kommunikations-Kanal-Management Newsletter, Webpages, etc) ist von grossem Vorteil
Erfahrungen im Umgang mit der Google Workplace Suite (Slides, G-Sites, etc) von Vorteil
Erfahrungen im Umgang mit Anspruchsgruppen in einem globalen Kontext ist von Vorteil
Kapazität: 20 Stunden / Woche (50%) Minimum
Your
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