Aktuelle Jobs im Zusammenhang mit Associate Director Customer Relationship Management - Düsseldorf - WHU – Otto Beisheim School of Management

  • Customer Relationship Management Campaign Specialist

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland FALKE Vollzeit

    Customer Relationship Management Campaign Specialist (m/w/d) IHRE AUFGABE: Verantwortung für die Planung, Umsetzung und Optimierung von Online- und Offline-Kampagnen, einschließlich der Erschließung neuer Kommunikationskanäle. Entwicklung eines internationalen, kanalübergreifenden Customer Lifecycle Managements. Implementierung, Steuerung und...

  • Customer Relationship Management Campaign Specialist

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland FALKE Vollzeit

    Customer Relationship Management Campaign Specialist (m/w/d) IHRE AUFGABE: Verantwortung für die Planung, Umsetzung und Optimierung von Online- und Offline-Kampagnen, einschließlich der Erschließung neuer Kommunikationskanäle. Entwicklung eines internationalen, kanalübergreifenden Customer Lifecycle Managements. Implementierung, Steuerung und...

  • Product Management Director

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy is revolutionizing the customer service industry by providing cutting-edge AI solutions that empower businesses to deliver exceptional customer experiences. Its award-winning technology enables companies to provide instant, personalized, and multilingual customer service across various channels.Our skilled team is dedicated to developing...

  • Abteilungsleiter eCommerce und Customer Relationship Management

    vor 1 Woche

    Düsseldorf, Deutschland alltours flugreisen gmbh Vollzeit

    Die alltours Gruppe mit ihren mehreren tausend Mitarbeitern gehört zu den größten europäischen Reiseveranstaltern und steht für das Prinzip qualitativ hochwertiger Reisen zu günstigen Preisen - einfach und schnell. Wir glauben, dass Reisen die Perspektive erweitert und verfolgen mit großer Begeisterung unsere anspruchsvollen Ziele. Dabei legen wir...

  • Director - Quality Management System Transformation

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Alliance Healthcare Management Services Limited Vollzeit

    Job Title: Director - Quality Management System TransformationAt Alliance Healthcare Management Services Limited, we are seeking a highly skilled and experienced Director to lead our Quality Management System Transformation initiative. As a key member of our team, you will be responsible for developing and implementing a world-class Quality Management System...

  • Director - Quality Management System Transformation

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Alliance Healthcare Management Services Limited Vollzeit

    Job Title: Director - Quality Management System TransformationAt Alliance Healthcare Management Services Limited, we are seeking a highly skilled and experienced Director to lead our Quality Management System Transformation initiative. As a key member of our team, you will be responsible for developing and implementing a world-class Quality Management System...

  • Customer Relationship Management Specialist for Newsletter Automation

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Peek & Cloppenburg B.V. & Co. KG Karriere Vollzeit

    POSITION Full-time START DATE Immediate CONTRACT TYPE Permanent COMPANY Peek & Cloppenburg B.V. & Co. KG CONTACT PERSON Lisa Schaal LOCATION Central Office Düsseldorf ROLE OVERVIEWAs a Customer Relationship Management Specialist focusing on Newsletter Automation, you will play a pivotal role in enhancing our customer engagement strategies. Your...

  • Associate Director

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Natixis Vollzeit

    Job OverviewAs a key member of the Natixis team, the Associate Director - Technical Asset Management will play a crucial role in supporting the Asset Management and Investment Management teams. This position requires a strong technical background and excellent communication skills to effectively collaborate with stakeholders and drive business growth.Main...

  • Student Assistant in Customer Relationship Management

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland METROMAKRO Vollzeit

    Position: Student Assistant (m/f/d) in Customer Relationship ManagementCompany Overview: At METRO, we are driven by our commitment to support our clients in the gastronomy industry. Our dedicated team members are essential to our success, bringing diverse skills and a shared passion for excellence. Join us and contribute to our mission.Role Overview:Assist...

  • Director of Quality Management System Transformation

    Vor 2 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Alliance Healthcare Management Services Limited Vollzeit

    Job Title: Director - Quality Management System TransformationAt Alliance Healthcare Management Services Limited, we are seeking a highly skilled and experienced Director to lead our Quality Management System Transformation initiative. This is a unique opportunity to join our team and drive the development and implementation of a world-class Quality...

  • Director of Quality Management System Transformation

    Vor 2 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Alliance Healthcare Management Services Limited Vollzeit

    Job Title: Director - Quality Management System TransformationAt Alliance Healthcare Management Services Limited, we are seeking a highly skilled and experienced Director to lead our Quality Management System Transformation initiative. This is a unique opportunity to join our team and drive the development and implementation of a world-class Quality...

  • Sales Director

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland RW Search Vollzeit

    About the RoleRW Search is seeking a highly skilled Sales Manager to join our team. As a Sales Manager, you will be responsible for driving sales growth and revenue expansion in the DACH region.Key ResponsibilitiesClinical Support:Provide in-depth support to customers within your assigned territory in the use of the medical device.Identify opportunities to...

  • Sales Director

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland RW Search Vollzeit

    About the RoleRW Search is seeking a highly skilled Sales Manager to join our team. As a Sales Manager, you will be responsible for driving sales growth and revenue expansion in the DACH region.Key ResponsibilitiesClinical Support:Provide in-depth support to customers within your assigned territory in the use of the medical device.Identify opportunities to...

  • Sales Director

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Sales Director to join our team at Manhattan Associates. As a Sales Director, you will be responsible for developing and executing a sales strategy that drives revenue growth and expands our customer base in Germany.Key ResponsibilitiesDevelop and execute a sales plan that aligns with the...

  • Sales Director

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Sales Director to join our team at Manhattan Associates. As a Sales Director, you will be responsible for developing and executing a sales strategy that drives revenue growth and expands our customer base in Germany.Key ResponsibilitiesDevelop and execute a sales plan that aligns with the...

  • Sales Director

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Sales Director to join our team at Manhattan Associates. As a Sales Director, you will be responsible for developing and executing a sales strategy that drives revenue growth and expands our customer base in Germany.Key ResponsibilitiesDevelop and execute a sales plan that aligns with the...

  • Sales Director

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Sales Director to join our team at Manhattan Associates. As a Sales Director, you will be responsible for developing and executing a sales strategy that drives revenue growth and expands our customer base in Germany.Key ResponsibilitiesDevelop and execute a sales plan that aligns with the...

  • Director (m/w/d) Customer Expericence Management und stellv. Bereichsleitung Vertrieb

    vor 3 Wochen

    Düsseldorf, Deutschland RHEINISCHE POST Medien GmbH Vollzeit

    Wir suchen Sie zum nächstmöglichen Zeitpunkt für die RHEINISCHE POST Medien GmbH als Director (m/w/d) Customer ExpericenceManagement und stellv. Bereichsleitung Vertrieb Als breit aufgestelltes Unternehmen gibt die Rheinische Post Mediengruppe zahlreiche gedruckte und digitale Medien heraus. Unsere mehr als 3.000 Mitarbeiter:innen arbeiten täglich...

  • FX Sales Director

    vor 3 Monaten

    Düsseldorf, Deutschland Ebury Vollzeit

    Ebury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Key Account Director - Dusseldorf Our Key Account Directors are the heartbeat of our sales floor, experts...

  • Sales Director

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland RW Search Vollzeit

    {"title": "Sales Manager (DACH) - Medtech", "description": "At RW Search, we are seeking a highly skilled Sales Manager to join our team in the DACH region. As a key member of our clinical sales team, you will play a pivotal role in shaping the sales strategy and driving growth in this exciting and rapidly evolving market.**Key Responsibilities:*** Provide...

Associate Director Customer Relationship Management

vor 4 Monaten

Düsseldorf, Deutschland WHU – Otto Beisheim School of Management Vollzeit
Read job description in:

Allgemeine Informationen

Die Customer-Relationship-Management (CRM)-Unit ist ein Team engagierter Spezialisten, das sich der Verbesserung der „Candidate Experience“, dem „Engagement“ und der Optimierung interner Prozesse verschrieben hat. Ausgestattet mit modernsten Technologien, einschließlich Salesforce, entwickelt das Team innovative Lösungen zur Stärkung der Recruiting- und Admissions-Strategien, was zu einer effizienteren Vertriebsstrategie führt.

Ihre Aufgaben

Entwicklung einer klaren CRM-Vision und Roadmap, die die Bedürfnisse der Hochschule adressieren. Verbesserung der Customer Journey und relevanter Touchpoints durch digitale Produkte und kontinuierliche Prozessoptimierung. Erfassung und Konsolidierung von Anforderungen der verschiedenen Abteilungen, wie zum Beispiel unseren Studienprogrammen, Marketing und Vertrieb, um die CRM-Funktionalitäten kontinuierlich zu verbessern. Priorisierung von Features, Initiierung und Koordination von Projekten basierend auf den Bedürfnissen und der strategischen Ausrichtung der Hochschule. Übersetzung der Anforderungen in technische Anforderungen für das Team, Überwachung der Umsetzung und mögliche Implementierungsrolle. Analyse bestehender Marketing- und Vertriebsgeschäftsprozesse zur Optimierung der tägliche Geschäftseffizienz. Enge Zusammenarbeit mit internen Stakeholdern (IT, Marketing, Sales u.v.m.) und externen Dienstleistern, um die Umsetzung von CRM-Initiativen zu koordinieren und sicherzustellen. Bei Bedarf Unterstützung für Benutzer und Bereitstellung von Support, um sicherzustellen, dass alle relevanten Stakeholder die CRM-Plattform effektiv nutzen können.

Ihr Profil

Geeigneter akademischer Hintergrund in Informatik, Wirtschaftsinformatik, Betriebswirtschaft, Marketing, Vertrieb, Wirtschaftswissenschaften oder verwandten Bereichen oder gleichwertige Qualifikationen. Mehrjährige Berufserfahrung, idealerweise Erfahrung in der Leitung von CRM-Projekten oder in einer ähnlichen Rolle. Vorzugsweise Erfahrung im Hochschulumfeld oder Personalmanagement. Fundierte Kenntnisse in CRM-Systemen und -Prozessen, vorzugsweise mit Erfahrung in der Nutzung von Salesforce. Ausgezeichnete kommunikative Fähigkeiten und die Fähigkeit, mit verschiedenen Interessengruppen zu interagieren und Anforderungen zu verstehen. Analytische Denkweise und die Fähigkeit, komplexe Probleme zu lösen, innovative Lösungen zu entwickeln und effizientere Prozesse schnell zu identifizieren. Sorgfältige, strukturierte Arbeit mit notwendiger Flexibilität Teamorientierung und hohe Eigenmotivation. Fließende Englischkenntnisse sind erforderlich, Deutschkenntnisse sind von Vorteil.

Was wir bieten

Ein abwechslungsreiches und internationales Arbeitsumfeld Ein aufgeschlossenes, kollegiales und motiviertes Team Möglichkeiten, die WHU aktiv mitzugestalten und gemeinsam weiterzuentwickeln Flache Hierarchien und kurze Entscheidungswege Attraktive Fort- und Weiterbildungsangebote Flexible Arbeitszeitmodelle inklusive Home-Office Möglichkeit Exklusive betriebliche Sozialleistungen Umweltfreundliche Mobilitätsangebote (z.B. JobTicket, JobRad, e-Mobilität) Attraktive Fitness- und Gesundheitsangebote

Kontakt

Für Fragen vorab kontaktieren Sie bitte:

Verena Wieland
Director Marketing
E-Mail:

Über uns

Die WHU – Otto Beisheim School of Management ist die renommierteste private Hochschule in Deutschland und genießt auch international hohes Ansehen. Unsere Standorte in Vallendar und Düsseldorf bieten ein spannendes und sehr internationales Arbeitsumfeld. Die Kultur an der WHU ist geprägt von unternehmerischem Denken, Internationalität, Diversität, einem guten Miteinander und einem starken Bekenntnis zu Exzellenz in allen Bereichen.

General information

The Customer Relationship Management (CRM) unit is a team of dedicated specialists committed to enhancing the candidate experience, and engagement, and optimizing internal processes. Equipped with state-of-the-art technologies, including Salesforce, the team develops innovative solutions to strengthen recruiting and admissions strategies, resulting in a more efficient sales strategy.

Your mission

Developing a clear CRM vision and roadmap that addresses the needs of the university. Enhancing the customer journey and relevant touchpoints through digital products and continuous process optimization. Capturing and consolidating requirements from various departments, such as our study programs, marketing, and sales, to continuously improve CRM functionalities. Prioritizing features, initiating, and coordinating projects based on the needs and strategic direction of the university. Translating requirements into technical requirements for the team, monitoring implementation, and potentially taking on implementation roles. Analyzing existing marketing and sales business processes to optimize daily business efficiency. Working closely with internal stakeholders (e.g. IT, Marketing, Sales) and external service providers to coordinate the implementation of CRM initiatives and ensure their success. Providing user support as needed and ensuring that all relevant stakeholders can effectively utilize the CRM platform.

Your profile

Suitable academic background in computer science, business informatics, business administration, marketing, sales, economics, or related fields, or equivalent qualifications. Several years of professional experience, preferably experience in leading CRM projects or a similar role. Preferably experience in the university environment or human resources management. Solid knowledge of CRM systems and processes, preferably with experience using Salesforce. Excellent communication skills and the ability to interact with various stakeholders and understand their requirements. Analytical mindset and the ability to solve complex problems, develop innovative solutions, and quickly identify more efficient processes. Diligent, structured work with the necessary flexibility. Team orientation and high self-motivation. Fluent English skills are required, knowledge of German is advantageous.

What we offer

A diverse and international working environment An open-minded, supportive, and motivated team Opportunities to actively contribute to the school’s development Flat hierarchies and fast decision-making processes Attractive skill development and training offerings Flexible working time models, including home office option Exclusive company-sponsored social benefits Ecofriendly mobility offers (e.g., JobTicket, JobRad, e-mobility) Various fitness and health activities

Contact

For questions please contact:

Verena Wieland
Director Marketing
email:

About us

WHU – Otto Beisheim School of Management is the leading private business school in Germany and is continuously ranked among the top business schools in Europe. On WHU’s two campuses in Vallendar (near Koblenz) and Düsseldorf, faculty, students, and staff enjoy working in a stimulating international environment. The organizational culture combines an entrepreneurial attitude and international orientation with a strong sense of community and diversity and a high commitment to excellence.