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Process Owner/Manager IT Event
vor 2 Monaten
Ihre Rolle
Sie werden in unserem IT Service Management Office für die ITIL Lifecycle Phasen Transition und Operation die Verantwortung für die global genutzten IT Event und Outage Management übernehmen
Im Prozess werden Sie in der Rolle als Process Owner die Definition, kontinuierliche Verbesserung und Weiterentwicklung des Prozesses vorantrieben
Sie werden für diese globalen IT Prozesse die Abstimmung mit den globalen Stakeholdern verantworten und die Prozessmodellierung in BPMN durchführen
In Ihrer Rolle als Process Manager werden Sie für die ordnungsgemäße Durchführung der verantworteten Prozesse Sorge tragen und die Einhaltung durch Kennzahlen berichten und steuern
Mit Ihrer Fachkenntnis werden Sie die erforderlichen Trainingsmaßnahmen bei unseren internen und externen Dienstleistern für die verantworteten globalen Prozesse erstellen, planen und durchführen
Als Experte für IT Service Integration übernehmen Sie, in unserer sich dynamisch ändernden Servicelandschaft, die globale Koordination und Beratung bei der Integration von neuen Service Partnern und Services
Ihr Profil
Sie haben ein abgeschlossenes Studium der Wirtschaftsinformatik oder eine vergleichbare Ausbildung Sie können eine erfolgreiche Berufserfahrung von mindestens 3-5 Jahren in vergleichbarer Position vorweisen
Sie haben umfangreiche praktische Erfahrung im ITIL Umfeld und haben eine Zertifizierung auf Expert Level Sie haben praktische Erfahrungen mit der Steuerung externer und interner Dienstleister
Sie arbeiten gerne pragmatisch, strukturiert und lösungsorientiert
Ein freundliches und sicheres Auftreten auch vor größeren Gruppen ist für Sie kein Problem
Eine Kommunikation sowohl verbal als auch schriftlich, in deutscher und englischer Sprache, fällt Ihnen leicht
Your ZEISS Recruiting Team:
Björn Fabian Scheben-
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